GM HR Operations
GM HR Operations
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Job Description
We are seeking a seasoned and strategic leader to oversee end-to-end HR operations and drive service excellence across a national network of centres. The role entails designing and scaling operational processes ensuring compliance building strong teams and delivering business results across people and performance metrics. The ideal candidate brings a deep understanding of HR systems and service delivery operations with the ability to execute at scale across geographies.
Key Responsibilities: HR Operations & People Management:-
Oversee end-to-end HR operational processes including onboarding confirmations transfers exits and full & final settlements
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Drive accuracy and compliance in payroll benefits administration employee documentation and statutory requirements
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Lead implementation and optimization of HRMS platforms (e.g. Workday SAP Darwinbox Oracle) ensuring high data integrity and automation
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Develop and standardize HR policies SOPs and governance frameworks in alignment with business and legal requirements
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Publish HR dashboards and reports related to headcount attrition compliance and operational metrics to support business decisions
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Lead and mentor the HR operations team to ensure effective service delivery consistency and process excellence
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Manage relationships with vendors for payroll background verification HR tools and compliance-related services
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Lead operations across all centres ensuring smooth day-to-day functioning service quality and operational efficiency
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Build train and guide a strong regional operations team; ensure accountability ownership and capability development
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Implement consistent SOPs operational standards and quality benchmarks across centres to ensure uniformity
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Drive cost optimization initiatives while maintaining service excellence and customer-centricity
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Conduct regular performance reviews and business discussions with consultants centre managers and operational teams
Employment Type
Full-time
