ITSM Developer
ITSM Developer
Posted on :
14-07-2025
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1 Vacancy
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Job Description
ServiceNow - ITSM Developer/Implementation Specialist
Job Summary:
The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT
software development related streams. This role will be responsible for working with business stakeholders to
analyse and review detailed business and technical requirements and develop implement technical solutions
using the Service Now platform ITSM related modules. The ideal candidate has analytical skills thinks
"outside the box" and is naturally curious highly collaborative and has a passion for tackling complex data-
centric problems.
Job Description:
Design Develop Test Configure and integrate modules from ServiceNow with a focus on all ITSM
modules - Incident Request Problem Change Knowledge Portal Flow Designer CSDM.
Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
Co-ordinate with internal/external stakeholders for development of user stories configurations and
get it delivered on agreed timeline
Develop custom software/app solutions as required through scripting and software development
Prepare HLD/LLD architecture design technical documentations as specified and as internally
required
Work with platform team to update technology direction and strategy Manage BAU tasks.
Provide value-based assessments and workshops to help the maximize business results from
ServiceNow software
Profile Description:
At least 5 years of ServiceNow ITSM custom app development experience configuring and
implementing ServiceNow ITSM modules Portal front-end.
Hands-on developer experience in ITSM Scoped Application design Workflow or Flow Designer Std.
Asset Management Integration Hub B2B integrations.
Deep understanding of REST WSDL JSON and ability to integrate with other third-party applications
data sources.
Develop & manage application code user interfaces and integration components.
Create and maintain necessary development documentation-project plan technical design developer
notes user manual etc.
Manages data with Tables CMDB Import Sets and Update Sets.
Creates Workflow activities and approvals Incident Form Service Catalog / Service Requests
Approval flows Service Portal Pages Widgets UI Macros - Complex catalog development.
Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts Business Rules Inbound Actions.
Macros etc. CSS based UX/UI design & development using Angular based Client-side & Server-side
scripts JavaScript AJAX HTML CSS JSON Web technologies.
Configure Performance Analytics Reporting & Dashboards.
Desired Credentials / Knowledge:
ServiceNow CIS-ITSM CSA CAD or any other mainline certification
NOW Platform Development & Administration
ITIL v4 Certified
Job Summary:
The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT
software development related streams. This role will be responsible for working with business stakeholders to
analyse and review detailed business and technical requirements and develop implement technical solutions
using the Service Now platform ITSM related modules. The ideal candidate has analytical skills thinks
"outside the box" and is naturally curious highly collaborative and has a passion for tackling complex data-
centric problems.
Job Description:
Design Develop Test Configure and integrate modules from ServiceNow with a focus on all ITSM
modules - Incident Request Problem Change Knowledge Portal Flow Designer CSDM.
Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
Co-ordinate with internal/external stakeholders for development of user stories configurations and
get it delivered on agreed timeline
Develop custom software/app solutions as required through scripting and software development
Prepare HLD/LLD architecture design technical documentations as specified and as internally
required
Work with platform team to update technology direction and strategy Manage BAU tasks.
Provide value-based assessments and workshops to help the maximize business results from
ServiceNow software
Profile Description:
At least 5 years of ServiceNow ITSM custom app development experience configuring and
implementing ServiceNow ITSM modules Portal front-end.
Hands-on developer experience in ITSM Scoped Application design Workflow or Flow Designer Std.
Asset Management Integration Hub B2B integrations.
Deep understanding of REST WSDL JSON and ability to integrate with other third-party applications
data sources.
Develop & manage application code user interfaces and integration components.
Create and maintain necessary development documentation-project plan technical design developer
notes user manual etc.
Manages data with Tables CMDB Import Sets and Update Sets.
Creates Workflow activities and approvals Incident Form Service Catalog / Service Requests
Approval flows Service Portal Pages Widgets UI Macros - Complex catalog development.
Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts Business Rules Inbound Actions.
Macros etc. CSS based UX/UI design & development using Angular based Client-side & Server-side
scripts JavaScript AJAX HTML CSS JSON Web technologies.
Configure Performance Analytics Reporting & Dashboards.
Desired Credentials / Knowledge:
ServiceNow CIS-ITSM CSA CAD or any other mainline certification
NOW Platform Development & Administration
ITIL v4 Certified
Employment Type
Full-time
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