Develop and conduct technical training programs for internal staff (sales customer service product teams) dealers OEMs and other customers.
Create instructional materials manuals e-learning content installation guides and videos for Greenply Samet products.
Deliver hands-on product demonstrations and workshops both on-site and remotely.
Collaborate with the product management and R&D teams to stay updated on new product launches enhancements and technical specifications.
Support trade shows exhibitions and technical seminars by conducting live demos and presentations.
Evaluate training effectiveness through feedback surveys assessments and performance metrics.
Maintain a training calendar and coordinate logistics for sessions across different markets.
Act as a subject matter expert (SME) on furniture hardware components including mechanical fittings functional hardware ergonomic solutions and smart integration systems.
Provide technical support and troubleshooting assistance to customers when required.
Collect market intelligence on real time basis
Requirements:
Bachelors degree in Mechanical Engineering or a related field. Technical certifications in training or product management are a plus.
Minimum 3 5 years of experience in a technical training or product support role preferably in the furniture cabinetry or hardware industry.
Deep knowledge of furniture hardware components (e.g. hinges slides lift systems connectors etc.)
Hands-on experience with product installation technical specifications.
Ability to travel regionally (up to 30 50%) as needed. Open to travel internationally
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