Technical Support Engineer â Global Technology Leader (Hybrid, Heredia, Costa Rica)
Technical Support Engineer â Global Technology Leader (Hybrid, Heredia, Costa Rica)
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Job Description
Technical Support Engineer Global Technology Leader (Hybrid Heredia Costa Rica)
We are looking for a Technical Support Engineer to support our client a global technology leader in AI-powered data security and management. This role will be responsible for delivering world-class technical assistance to global customers.
- Provide frontline technical support to customers partners and internal teams for data protection backup recovery and storage solutions.
- Troubleshoot complex issues related to system performance configuration networking and software defects via phone email and remote sessions.
- Collaborate with Engineering and Product Management teams to identify and resolve product-related issues.
- Serve as a technical advocate for customers managing cases from creation to resolution while ensuring high levels of customer satisfaction.
- Document troubleshooting steps solutions and best practices in the knowledge base.
- Participate in on-call rotations or shift schedules as needed to provide 24x7 coverage.
- Stay current on company products and continuously upgrade your technical skill set.
Requirements:
- 2 years of experience in a technical support system administration or customer-facing engineering role in a technology company
- Strong understanding of one or more of the following: storage systems data backup/recovery virtualization (VMware Hyper-V) networking or Linux/UNIX environments.
- Experience troubleshooting via remote tools and familiarity with CRM/ticketing systems (e.g. Salesforce ServiceNow).
- Excellent problem-solving and communication skills in English
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelors degree in Computer Science Engineering Information Technology or a related field
Please submit your resume to our network at (Please apply to the Technical Support Engineer Global Technology Leader (Hybrid Heredia Costa Rica) role.
Please feel free to forward this opportunity to others who may be interested.
#LI-SW1
Employment Type
Full-time
