ServiceNow Architect
ServiceNow Architect
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Job Description
Role: ServiceNow Architect
Location: Austin TX (Onsite 4-5 days a week)
Duration: Long-term Contract
Were seeking a ServiceNow Architect to lead a strategic assessment and re-architecture initiative aimed at improving the end-to-end asset management process for network and infrastructure assets. The current environment is highly customized limiting the organizations ability to leverage Out-of-the-Box (OOB) capabilities and align with ServiceNows Common Service Data Model (CSDM).
The architect will evaluate the current system identify key gaps and propose a roadmap to restructure the platform with an emphasis on Asset Management CMDB CSDM alignment and integrations with enterprise systems like PeopleSoft and Azure Cloud.
Key Responsibilities:
- Lead the assessment of the existing ServiceNow implementation focusing on Asset Management and CMDB structure.
- Evaluate and re-architect the ServiceNow platform to align with CSDM best practices and future scalability.
- Provide a roadmap and actionable recommendations for leveraging OOB ServiceNow functionality to replace custom solutions.
- Work closely with Infrastructure and Operations teams to understand current asset lifecycle challenges.
- Collaborate on the Communication Service Data Model including mapping and restructuring data relationships across the system.
- Design and recommend integration strategies between ServiceNow and platforms such as:
- PeopleSoft
- Azure Cloud
- SCCM JAMF and other discovery tools
- Third-party procurement systems like Coupa and SAP Ariba
- Lead workshops and stakeholder discussions to validate requirements and present architectural options.
- Ensure data quality integrity and service modeling within the ServiceNow CMDB.
Required Qualifications:
- 8 years of hands-on experience with ServiceNow including architecture and platform design.
- Proven expertise in ServiceNow Asset Management Software Modules and end-to-end lifecycle processes.
- Deep understanding of Common Service Data Model (CSDM) and its application in enterprise environments.
- Strong experience with CMDB ITSM modules (Incident Change Request) and ServiceNow Discovery.
- Experience integrating ServiceNow with PeopleSoft Azure and third-party procurement systems.
- Demonstrated success in restructuring customized ServiceNow environments to leverage OOB capabilities.
- Ability to lead cross-functional technical assessments and communicate complex architectural concepts to non-technical stakeholders.
Preferred Skills:
- Familiarity with Agile delivery and ITIL practices.
- Strong understanding of cloud-based infrastructure (especially Azure).
- Effective communicator with strong documentation and presentation skills.
Deliverables May Include:
- Current state architecture and gap analysis report
- Future state architectural design aligned with CSDM
- Integration architecture recommendations
- Roadmap for migration from customized to OOB solutions
- Stakeholder workshop facilitation and documentation
Employment Type
Full-time
