Desktop Specialist- Expert
Desktop Specialist- Expert
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Job Description
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we have a Job opportunity with one of our Client If Interested Please share your resume to
Job Title: Desktop Support Specialist Expert (767535)
Location: Durham County Region 2 Durham NC (Onsite)
Duration: 12 Months contract
Travel: Required within Region 2
Interview Mode: Video/Phone
Work Authorization: Specify if only USC/GC or all work authorizations are accepted
Job Description:
The North Carolina Department of Information Technology (NCDIT) Transportation division is seeking an Expert Desktop Support Specialist to join the Client Services Team for Region 2 Durham County.
This is a 100% onsite role requiring regular travel within the assigned region. The specialist will support high volumes of service desk requests hardware setups and software-related issues.
Responsibilities:
- Provide on-site desktop support for users across region 2.
- Evaluate and prioritize IT incidents and problem service desk tickets.
- Deliver exceptional customer service while proactively building positive client relationships.
- Install and image new computers; load required software and tools.
- Install configure and troubleshoot local and network printers and other peripherals.
- Migrate user data and profiles between systems.
- Maintain and update documentation of procedures and technical processes.
- Use ServiceNow to update ticket statuses and work progress.
- Lead small-scale projects and direct work of others when necessary.
- Implement system security requirements in line with DOT and ITS security standards.
- Ensure compliance with IT Security Office policies to protect data and systems.
Required Skills & Experience:
Skill
Experience (Years)
Required
Computer hardware software peripherals and network protocols
7
Installing and imaging new computers
7
Software installations for end users
7
Installing and configuring local/network printers and peripherals
7
Migrating user profiles and data
7
Documenting technical support procedures
7
Experience with ServiceNow or similar call tracking system
2
Additional Information:
- Candidate must be willing and able to travel within region 2.
- Documentation and security compliance are key parts of the role.
- Strong customer service and communication skills are essential.
- Position involves both independent and team-based tasks.
Thanks & Regards
Employment Type
Full-time
