Desktop Support Engineer
Desktop Support Engineer
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Job Description
Job Description:
Position Summary
- Guggenheim Securities Information Management (GSIM) is seeking an experienced Desk Engineering to join its User Experience Team. The ideal candidate will have a strong background in Microsoft 365 technologies and hardware management. This role will be responsible for overseeing the deployment configuration and maintenance of desktop systems ensuring optimal performance and security compliance.
Essential Job Functions
- Oversee the deployment configuration and maintenance of Windows Endpoints (desktops laptops VDI & mobile devices).
- Implement and manage Microsoft Modern Workplace solutions including Intune Microsoft 365 Windows 365 etc.
- Manage maintain configure and troubleshooting the Microsoft Intune suite of tools including Configuration Manager Applications Management Analytics and Autopilot.
- Ensure proper client health managing deployment of all patches critical updates and service packs on a timely basis.
- Ensure all desktop systems comply with security policies and standards.
- Develop and implement automation scripts to streamline desktop management tasks.
- Monitor trends and problems to spot patterns and recommend new standards or process changes.
- Provide advanced technical support for desktop-related issues including hardware and software troubleshooting.
- Collaborate with other IT teams to ensure seamless integration and operation of desktop systems.
- Maintain comprehensive documentation of desktop configurations processes and procedures.
Preferred Qualifications
- Proven experience in working in a desktop engineering teams or similar IT support function.
- Experience with Azure Cloud Azure AD Entra ID and Microsoft Intune.
- Strong technical background in Windows endpoints enterprise systems management and IT security.
- Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Strong written and verbal communication skills with the ability to interact effectively with all levels of the organization.
- Excellent communication and interpersonal skills.
- In-depth knowledge of IT support processes tools and best practices.
- Ability to analyze and interpret performance metrics and data.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
Basic Qualifications
- Bachelors degree in information technology or a related field.
- 7-10 years related experience managing an enterprise technology support function.
Work Location
- Currently this role is expected to be in the New York office Monday - Thursday.
About Us:
Guggenheim Securities is the investment banking and capital markets business of Guggenheim Partners a global investment and advisory firm. Guggenheim Securities offers services that fall into four broad categories: Advisory Financing Sales and Trading and Research. Guggenheim Securities is headquartered in New York with additional offices in Chicago Boston Atlanta San Francisco and Houston.
For more information please visit follow us on LinkedIn or contact us at or 212.518.9200.
Guggenheim Securities LLC (GS) does not accept unsolicited resumes or applications. GS considers any resume or application to be unsolicited if (a) received from an entity or individual without a current recruiting agreement with GS or (b) submitted to anyone at the firm other than through the process set forth in the recruiting agreement between GS and the submitting entity or individual and GS will not pay a fee to any entity or individual for such submission.
Employment Type
Full-Time
