Sr. Contact Center Engineer - Avaya
Sr. Contact Center Engineer - Avaya
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Job Description
MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
Pay rate $70 to 80/hr
Contact Center Engineer
Columbus GA USA
6 months
Job Summary:
- We are seeking a highly skilled Content Center Subject Matter Expert (SME) with extensive experience in migrating on-premises systems to cloud environments and expertise in Avaya solutions. The ideal candidate will be responsible for developing and implementing cloud migration strategies managing data center infrastructure and providing technical support to ensure seamless transitions and optimized operations.
Key Responsibilities:
- Cloud Migration Strategy: Develop and implement strategies for migrating on-premises systems to cloud environments ensuring minimal impact on business operations. Define deployment strategies and roadmaps for data centers.
- Infrastructure Management: Oversee the management and optimization of data center infrastructure leveraging tools for comprehensive visibility and planning.
- Technical Expertise: Provide technical guidance and support for Avaya systems including migration strategies and support contract management.
- Project Management: Lead cloud migration projects ensuring they are completed on time and within budget.
- Customer Engagement: Engage with customers to understand their needs and provide tailored solutions including workshops and briefings on cloud migration and data center management.
Key Skills:
- Cloud Technologies: Proficiency in cloud platforms and services with the ability to leverage cloud-based solutions for data centers.
- Avaya Expertise: Expertise in Avaya technologies and the ability to integrate these solutions into existing IT environments.
- Technical Problem Solving: Ability to troubleshoot and resolve complex technical issues related to data center operations.
- Project Management: Strong project management skills to oversee cloud migration projects.
- Customer Service: Excellent customer service skills to support clients throughout the migration process and ensure their ongoing satisfaction with the solutions provided.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- 10 years of experience in data center management and cloud migration.
- Proven experience with Avaya solutions.
Strong communication and interpersonal skills
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full-time
