Need Technical Support Analyst 4 - Local to Richmond, VA
Need Technical Support Analyst 4 - Local to Richmond, VA
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-07-2025
Job Description
Hope youre doing well. We have an open position for a Technical Support Analyst 4. see the details below and let me know your interest. If interested pl. Share a copy of your resume to along with your salary / rate expectations and the best time to reach you.
Role : Technical Support Analyst 4
Client: VDH - State of Virginia
Location: PETERSBURG VA (Hybrid) Need candidate within 2hrs drivable distance
Job ID: 767455
Interview Mode: In Person Only
Role : Technical Support Analyst 4
Client: VDH - State of Virginia
Location: PETERSBURG VA (Hybrid) Need candidate within 2hrs drivable distance
Job ID: 767455
Interview Mode: In Person Only
VDH TECHNICAL SUPPORT ANALYST III (HYBRID)
Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Documents maintains upgrades or replaces hardware and software systems. Supports and maintains user account information including rights security and systems groups. Performs basic operation monitoring installation trouble shooting relocations or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs maintains moves and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Skill
Required / Desired
Amount
Experience
Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana
Knowledge of IT Service Management: Incident Change Service Request and Asset Management.
General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings.
Experience leading meetings collecting requirements finding solutions escalating issues researching issues and solutions and preparing comprehens
Experience troubleshooting hardware and software hands-on or from a service desk
Demonstrated skills in creating professional communications to users.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Demonstrated success working as a team member and collaborating to achieve objectives.
Microsoft Office Specialist Certification -Associate or Above.
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Excellent project management skills and ability to manage multiple priorities
PC/Hardware experience
Some level of desktop support experience and supporting a Windows 10environment
Hardware/software troubleshooting experience
Question 2
Employment Type
Full-time
Key Skills
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