IT Systems and Support Engineer
IT Systems and Support Engineer
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1 Vacancy
Job Description
Title: IT Systems and Support Engineer
Location: Palo Alto CA
Duration: 6 Months
Job Description:
- Were seeking a motivated and detail-oriented System Administrator to join our growing IT team here at client.
- This role is ideal for someone with approximately 3 years of hands-on experience in system administration eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and youll play a key role in maintaining our systems supporting our users and assisting in the implementation of new technologies.
- Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at client. (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
- Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.
- Collaboration & Coordination
- Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
- Serve as a point of contact for Clients FedRAMP systems collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
- Executive Support
- Providing premium and proactive technical assistance to clients senior leadership executives and their administrative staff.
- Asset Management and Documentation:
- Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints documenting hardware and software details.
- Assist with asset management including tracking inventory of hardware and software.
- Identify recommend and implement continuous process improvements to enhance support operations and minimize incident occurrences
- Knowledge Base Development and Maintenance:
- Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance
- Qualifications
- Minimum Qualifications:
- Minimum of 3 years of work experience providing front-line IT support or systems administration work
- In-depth knowledge of Windows/Android Apple ecosystem of products including Macs iPhones and iPads
- Advanced proficiency with standard IT productivity tools and systems (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
- Strong knowledge of IT security best practices and compliance standards.
- Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
- Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at client
- Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
- Excellent customer service skills and the ability to be a self starter
- Exposure to IT security best practices.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full-time
