Experience Level: 8 12 years of relevant SAP experience with at least 3 years as a team/tower lead
Job Summary:
We are looking for an experienced SAP P2P (Procure-to-Pay) Tower Lead to oversee the AMS (Application Management Support) function for SAP S/4HANA. The ideal candidate will have deep expertise in SAP MM (Materials Management) strong functional knowledge of Plant Maintenance (PM) and a solid grasp of cross-functional integrations with modules such as FI SD and WM. This role requires both strategic leadership and hands-on functional capabilities in resolving complex P2P issues in an S/4HANA landscape.
Key Responsibilities:
- Lead the Procure-to-Pay (P2P) functional tower in the S/4HANA AMS environment ensuring timely and high-quality support.
- Serve as the SME (Subject Matter Expert) for SAP MM including procurement inventory management and invoice verification.
- Provide functional support and issue resolution across SAP PM (Plant Maintenance) especially where it interfaces with procurement and inventory processes.
- Manage ticket queues SLA adherence root cause analysis and service improvement plans for the P2P area.
- Collaborate with cross-functional teams (FI SD WM Ariba/SRM Technical) to resolve end-to-end process issues and integration-related challenges.
- Act as the primary contact point for stakeholders and users for ongoing SAP P2P issues and enhancements.
- Drive AMS best practices process standardization and automation initiatives within the P2P domain.
- Support minor enhancements testing and coordination for S/4HANA updates and release cycles.
- Coach and mentor junior consultants and ensure proper knowledge documentation and transition management.
Required Skills and Qualifications:
- Deep functional knowledge and hands-on experience in SAP MM (Purchasing Inventory Management Release Strategies Invoice Verification).
- Solid working knowledge of SAP PM maintenance planning work orders and integration with MM.
- Experience with cross-module integrations especially with FI (GR/IR invoice processing) SD (third-party procurement) and WM (goods movement).
- Strong understanding of S/4HANA functionalities Fiori apps relevant to P2P and differences from ECC.
- Experience in managing AMS processes ticket lifecycle SLA knowledge base incident vs service request handling.
- Ability to analyze complex business issues identify root causes and recommend process/system improvements.
- Excellent communication and stakeholder management skills.
- Familiarity with ITIL framework and service delivery processes.
Preferred Qualifications:
- Experience in S/4HANA RISE environments.
- Basic understanding of SAP Ariba or SRM integrations.
- Exposure to SAP GRC role-based authorizations in P2P.
- Knowledge of tools like SAP Solution Manager Jira ServiceNow or other ITSM platforms.
Education:
- Bachelors degree in Engineering Business or related field.
- SAP Certification in MM or S/4HANA P2P is a strong plus.