Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and detail-oriented Call Center Agent to join our team in Birmingham AL. The ideal candidate will handle inbound and outbound calls provide product and service information and resolve customer issues with efficiency and empathy. This is a great opportunity for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.
Responsibilities
Handle a high volume of inbound and outbound calls professionally.
Assist customers with inquiries complaints and technical issues.
Document call information accurately in the system.
Follow communication scripts and procedures.
Provide accurate valid and complete information to clients.
Escalate complex issues to the appropriate departments when necessary.
Maintain a positive empathetic and professional attitude toward customers at all times.
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred.
Previous customer service or call center experience is a plus.
Excellent verbal communication and listening skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work under pressure.
Proficient with computers and basic software systems.
Willingness to work flexible shifts if needed.
Additional Information :
Benefits
Competitive salary: $50000 $53000 per year
Opportunities for career advancement and skill development
Comprehensive training and onboarding
Supportive team environment
Health dental and vision insurance
Paid time off and holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
