Employee Query Advisor
Employee Query Advisor
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Job Description
Key Responsibilities:
- HR Query Resolution & Employee Experience: Handle employee inquiries efficiently ensuring prompt resolutions that enhance employee satisfaction.
- Stakeholder Communication: Maintain proactive and transparent interactions with employees leadership and HR teams to improve satisfaction on Guru queries.
- Policy Interpretation & Guidance: Provide clear explanations of HR policies and processes to employees while maintaining compliance.
- Root Cause Analysis (RCA): Identify recurring issues in HR queries and implement long-term solutions to improve employee support.
- Knowledge Management Review: Assess and refine internal HR knowledge repositories (e.g.: FAQs Canned Responses BOT responses) to improve accessibility and usability for employees.
- Indirect Team Leadership: Monitor performance metrics deliver constructive feedback and foster continuous improvement. Provide support and guidance to indirect reportees ensuring efficiency in query resolution.
- Process Optimization: Continuously suggest improvements in GURU for HR query-handling workflows to provide better responses & reduce resolution time.
- SLA Compliance & Escalation Handling: Ensure queries are managed within SLA timelines while addressing escalations effectively.
- Employee Engagement Insights: Leverage data from queries and feedback to proactively improve HR policies & Processes for employee satisfaction.
Qualifications :
Bachelors degree in Business Communications or a related field.
Required Skills:
- Expertise in HR Query Management Systems with a focus on employee experience and support.
- Strong Policy Interpretation & RCA Techniques to diagnose and resolve employee concerns effectively.
- Experience in Knowledge Management for optimizing HR information accessibility and usability.
- Proven Stakeholder & Employee Relationship Management to enhance communication and engagement.
- Ability to Handle Indirect Reportees with leadership skills to ensure effective HR service delivery.
- Process Improvement & Analytical Thinking to refine employee support strategies.
- Excellent Communication & Problem-Solving Skills with a strong employee-centred approach.
- Ability to Work Independently and drive closure efficiently with minimal supervision.
- Experience in HR Operations or employee query management (preferred 5 years).
Additional Information :
About the Department
Human Resources at Dr. Reddys Laboratories is the organizational heartbeat dedicated to fostering a positive and inclusive work environment for their 24000 employees...
@@@ @@@ Our Work Culture
Ask any employee at Dr. Reddys why they come to work everyday and theyll say because Good Health Cant Wait...
For more details please visit our career website at believe in the power of unity where diverse skills a common purpose and shared values spark magic Dr Reddy
Who we are We accelerate access to affordable and innovative medicines because Good Health Cant Wait! Watch...
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
