Front Desk Agent (Female Arabic Speaker)
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and check-in guests providing a warm welcome and efficient service
- Handle guest inquiries requests and complaints with empathy and professionalism
- Process check-outs including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities local attractions and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations room assignments and special requests
- Ensure the front desk area is organized and well-stocked with necessary supplies
- Assist with administrative tasks including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customer-focused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications :
- Minimum of 1 year experience in a guest services role preferably in a hotel setting
- Associates or Bachelors degree in hospitality business or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
- Experience with Opera hotel management software preferred
- Strong problem-solving abilities and attention to detail
- Flexibility to work various shifts including nights weekends and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills particularly Arabic and English are highly advantageous
- Ability to remain calm and professional in high-pressure situations
- Demonstrated organizational skills and ability to multitask efficiently
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time