Porter
Porter
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Job Description
As a Porter / Concierge no two days are the same. You will assist our guests with all aspects of their arrival and departure experience and everything in between - luggage assistance restaurant hosting door hosting and responding to guest requests - whilst at the same time creating stories that stay.
- Be the first point of contact and greet guests with a warm welcome every time
- Regular checks of the foyer cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
- Ensure guests are entering the correct lounges with understanding boarding passes
- Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
- Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
- Explain airport and lounge facilities to guests and answer any questions including applicable flight information.
- Be the face of our lounge
- Welcome our guests and make them feel special
- Assist guests with general enquiries and luggage requests
- Attend staff meetings and training sessions as required.
- General Porter duties as required
Qualifications :
- Previous experience in a customer service role preferably in a fast-paced environment.
- Exceptional interpersonal and communication skills.
- Impeccable grooming and professional appearance.
- Strong attention to detail and ability to multitask effectively.
- Ability to remain calm and composed in high-pressure situations.
- Physical ability to stand for extended periods and lift/carry heavy objects.
- Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
- Flexibility to work evenings weekends and holidays as required.
Additional Information :
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar Google and more..
- Hospitality Industry General Award Guest Services Grade 2 ($25.85 base rate) penalties
You will be engaged to work under the Hospitality Industry (General) Award MA000009
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team please apply now.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
