Grosvenor Hotel Adelaide-Night Manager
Grosvenor Hotel Adelaide-Night Manager
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Job Description
- Effectively manage the daily reconciliation of the Hotels trading
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- Represent the General Manager in their absence holding responsibility for the smooth and efficient running of the Hotels overnight operation
- Ensure maximum guest satisfaction as well as the safety and security of the property.
- Complete thorough audits of all daily revenue and postings making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures including credit card and company charges to be forwarded to Accounts department.
- Process all management accounts as required.
- Ensure that reservations details for in house-guests are recorded correctly ie. room rates dates of stay authority to charge.
- Complete relevant computer tasks in relation to Night Audit functions including posting room charges and daily room revenue.
- Complete back up procedures to save all data.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotels overnight operation.
- Provide supervision and support to the Front Office team and other departments when required.
- Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit cheque transactions accounting and banking procedures issue of keys and guest confidentiality.
- Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.
- Implement training programs for all employees conduct induction and skills training.
- Carry out reception duties as required.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Qualifications :
- Ensure all billing is accurate and correct monies are collected. Assist Finance Department as required in collection of monies owing from customers.
- Ensure fast settlement of travel agents commissions and assist with the accounting as requested by the Finance Department.
- Review guest files that are exceeding hotel limits and follow up.
- Ensure thorough checks on shift banking and that correct cash handling procedures are followed.
- Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to.
- Facilitate the smooth running of the department through adequate supply of materials and equipment.
- Adhere to the department budget through the Purchase Order System and inventory controls.
- Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
Additional Information :
Talent & Culture:
- Complete all mandatory training through Accor Academy Learn Your Way.
- Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
- Working rights in Australia.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
- Join our team and be part of creating unforgettable experiences for our guests.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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