Scheduling Specialist, Ambulatory Contact Center
Scheduling Specialist, Ambulatory Contact Center
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Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham is a passionate welcoming community where brilliant minds meet caring hearts. Come be a part of the worlds most powerful force in medicine where every role is important in changing lives.The Opportunity
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology Orthopedics and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day addressing online requests and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients providers and other customers receive timely efficient and high-quality service. In this role you get the opportunity to directly impact patient experience and help us drive healthcare forward!
Qualifications
Education and Skills
High School Diploma or equivalent required.
Associates degree preferred.
Tech-savvy and comfortable with high volume workloads.
Organized and detail oriented.
Ability to read and follow standard operating procedures.
Ability to multi-task through various programs (using multiple monitors) and problem-solve.
Candidates must have a strong customer service background.
Strong knowledge of Microsoft products.
Experience
Medical office health care or other relevant experience required.
Prior customer service work experience specifically in a contact/call center environment preferred.
Computer skills including demonstrated ability to effectively use Microsoft Outlook Excel and general data entry concepts and search functionality required.
Epic or other cloud-based electronic health record (EHR) systems experience desired.
Additional Job Details (if applicable)
Working Conditions and Required Shifts
- Monday Through Friday 40 hours per week
- Training starts at 8am ET this is required for the first 2-4 weeks
- Shifts will be determined by business needs
- Ortho hours are 8a - 5p. Shifts Available; 8-4:30pm 8:30-5pm
- Cardiology & Neuro; open hours are 8a-5:30p shifts start at 8am 830am or 9am ET
- Remote role requires Stable Secure Quiet HIPAA compliant workstation with ethernet connection
Working Agreement
- All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly.
- Must have HIPAA-compliant workspace (a dedicated private workspace with a lockable file cabinet that is free from distraction and separate from others quiet and secure).
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
