Integrated Account Specialist
Integrated Account Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Business/Function Overview:
As a member of the Integrated Account Management Team the Integrated Account Specialist leverages a close strategic alliance with outside sales professionals to support key distributor relationships in the highly specialized field of crop protection. The successful candidate will serve as the direct FMC purchase point of contact for our distribution channel partners; processing purchase orders communicating product availability providing shipping and tracking information ensuring accuracy from order to invoice addressing challenges and serving as the internal voice of the customer.
The North America Integrated Account Management Team provides all order management and fulfillment services for the FMC Crop businesses in the United States and Canada as well as our Global Specialty Solutions and Tech Sales businesses. The Integrated Account Specialist will balance demands across these businesses to effectively and accurately process a variety of transactions and will support the needs not only of the customer but also of the outside sales and tech services teams.
Responsibilities:
Accountable for high quality customer service through responsive and accurate order management for external and internal customers.
Efficiently process the orders debits credits returns and customer concerns in accordance with Integrated Account Management process and guidelines.
Coordinate all communications regarding order fulfillment with the FMC Revenue Analytics Manager and the Account Manager to provide the customer with a view that is transparent and consistently aligned.
Effectively process and communicate order and product-related challenges that arise internally and externally per the Integrated Account Management guidelines. Coordinate or assign response as needed with the support of Logistics Tech Services Sales Marketing Finance and other interdependent teams.
Coordinate with customer contacts and the FMC Account Manager to maintain an accurate customer data profile.
Provide accurate documentation as requested by the customer e.g. certificate of analysis POD and invoice.
Receive customer complaints and enter them into designated global complaint system within 24 hours of receipt and provide timely updates to customers on progress and resolution where applicable
Process customer returns.
Required Education:
High school diploma or equivalency required
Associate or bachelors degree preferred.
Integrated Account Specialist
Qualifications:
Experience in a customer order entry/fulfillment or supply chain process environment required.
Technical problem-solving and analytical skills.
Strong interpersonal and communication/phone skills.
Detail-oriented and demonstrative organizational skills.
Ability to handle and prioritize multiple activities and follow through to completion.
Computer proficiency in Windows environment.
Knowledge of basic accounting.
Must be able to work flexible hours and overtime as required by a seasonal business.
Skilled at conflict resolution.
Experience in business-to-business customer service a plus.
Experience with SAP Sales & Distribution/Order management module preferred
Development Opportunities in this Role:
Co-authoring maintaining and executing an Account Partnership Plan along with an outside Account Manager detailing key account objectives contacts a call cadence and reporting content as needed to ensure customer transparency and confidence.
Provide highly responsive follow-up on any issues related to product quality product availability price discrepancies freight rates and other items that might impact the ability to meet customers expectations in terms of delivery date invoice accuracy and other critical measurements.
Conduct other Integrated Account Management roles such as audits and system testing as assigned.
Assist in root cause analysis and problem solving for supply chain or customer service complaints.
Provide internal ad hoc reporting on customer purchasing activity by account.
Process improvement identification skills.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
