Airline Baggage Service Office Agent

Bags a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

• The Baggage Service Office Representative will interact with airline passengers in a courteous efficient friendly and professional manner:
  

• Process delayed damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
  

• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system updating the file when applicable

• Amend existing files with baggage status in a timely manner and pursuant to company policy
  

• Close baggage claim files that have been resolved in a timely manner and pursuant to company policy
  

• Process all baggage tasks in the Task Manager Workflow
  

• Forward on-hand bags including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines
  

• Arrange baggage delivery with baggage service delivery providers
  

• Assist customers with damaged and pilfered bags lost and found and loss and/or delay of assistive devices
  

• Process baggage refunds and interim expenses
  

• Understand and manage work based on DOT guidelines limits to liability Contract of Carriage and company policy
  

• Implement policies and procedures for Priority Parcel Service packages Log and manage Lost & Found/Left on Board items
  

• Additional related duties as deemed operationally necessary by baggage service supplier or airline
  

• Available to work weekends and holiday

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 70 lbs consistently throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar tone and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Airline expereince a plus

Appearance Guidelines

Employees are expected at all times to present a professional business-like image even when working behind the scenes. It is the policy of the Company that each employees dress grooming and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards.

• For all male employees a fully grown in well-maintained mustache beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed uponby management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb balance stoop kneel and crouch. In addition the employee is required to of twist turn stretch and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision Peripheral vision and Ability to adjust focus.

Salary Range: $12.00 per hour ( tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.