IT Support Specialist

Position: IT Support Specialist

Location: Remote
Compensation: $30 $45 per hour (based on experience)
Employment Type: Full-Time
Department: Information Technology
Industry: Logistics & Haulage
Company: Nexa Ride Express

About Nexa Ride Express

Nexa Ride Express is a dynamic technology-powered logistics and haulage company revolutionizing how freight is delivered across the country. With a rapidly expanding network and a strong emphasis on innovation Nexa Ride is committed to delivering exceptional service to clients while equipping our team with best-in-class tools and systems.

As we scale our operations we are investing in a resilient high-performance IT infrastructure to support our logistics platform remote teams and field operations. Join us at the intersection of logistics and technology and be part of building a smarter freight future.

Position Summary

We are seeking a skilled and service-oriented IT Support Specialist to provide remote technical assistance to our internal team systems and platforms. As a core part of the IT team youll ensure that employees dispatchers drivers and leadership have seamless access to the tools software and hardware they rely on to move freight across the country. You will troubleshoot tech issues manage helpdesk requests coordinate user onboarding/offboarding and maintain essential systems that keep our business moving.

This role is fully remote but requires a responsive professional and solution-driven approach to problem-solving in real time.

Key Responsibilities

Technical Support

• Provide first-level support to internal users for hardware software and system-related issues via ticketing tools chat email or remote access platforms.

• Troubleshoot issues related to connectivity VPN communication tools (e.g. Zoom Slack VoIP) and business apps.

• Escalate complex technical issues to senior engineers when needed and follow up to ensure resolution.

System Setup & Administration

• Set up accounts devices and access credentials for new hires; manage deactivations for offboarding.

• Assist with maintaining and monitoring company systems cloud tools and endpoint devices.

• Ensure endpoint security and compliance across all devices used in the organization.

Software & Tooling Management

• Support the deployment and configuration of productivity tools (e.g. Google Workspace Microsoft 365 Slack etc.).

• Maintain up-to-date documentation of user setups software licenses access levels and IT workflows.

• Monitor software usage and coordinate with Procurement/Finance to optimize tool subscriptions.

Reporting & Process Improvement

• Track and analyze support requests to identify recurring issues and propose solutions.

• Help develop internal documentation user guides and IT knowledge base articles.

• Work closely with the operations and security teams to improve IT-related policies and business continuity plans.

Required Qualifications

• 23 years of experience in an IT support or technical helpdesk role.

• Strong knowledge of Windows macOS and cloud-based tools (Google Workspace Microsoft 365).

• Familiarity with remote support platforms (e.g. TeamViewer AnyDesk LogMeIn).

• Experience with identity management security protocols and endpoint monitoring tools.

• Excellent communication and customer service skills.

• Ability to work independently in a remote fast-paced environment.

Preferred Qualifications

• - 23 years of experience in an IT support or technical helpdesk role.
- Strong knowledge of Windows macOS and cloud-based tools (Google Workspace Microsoft 365).
- Familiarity with remote support platforms (e.g. TeamViewer AnyDesk LogMeIn).
- Experience with identity management security protocols and endpoint monitoring tools.
- Excellent communication and customer service skills.
- Ability to work independently in a remote fast-paced environment.

Compensation & Benefits

Pay Range: $30 $45 per hour (based on experience)
Remote Work: 100% remote with flexible hours
Health Benefits:

• Medical Dental & Vision Insurance

• Mental Health Support & Employee Assistance Programs

Professional Development:

• Paid training & certification support

• Access to courses and learning resources

Time Off & Life Balance:

• Paid Time Off (PTO)

• Paid Holidays

• Sick Leave

Tech & Tools:

• Home office stipend

• Laptop and essential IT tools provided

Team & Growth:

• A collaborative and tech-forward work culture

• Opportunities for internal mobility and promotion

Apply Now

At Nexa Ride Express we move more than freightwe move careers forward. If youre a detail-oriented problem solver who loves keeping people and systems connected apply today and join a company that thrives on innovation and support.

Health Insurance
Paid Time Off