Imaging Service Engineer- Cardiovascular/Cath lab

POSITION RESPONSIBILITIES(Essential Job Functions)

• Serves as primary onsite support engineer for all customers within assigned territory for contract warranty and billable service calls; provides back-up onsite support in other territories as necessary
• Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls follows-up on open calls and brings issues to closure
• Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions; represents Client in a professional and positive manner
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately
• Consults by phone Teams and e-mail with Director of Service Regional Service Manager and technical staff to communicate information regarding system troubleshooting diagnosing the problem and determining best practice to resolve issue; effectively communicates system status and time of escalation per Companys Escalation Procedure
• Travels to customer sites to diagnose and repair system failures provides routine Preventive Maintenance (PM) services and other duties as required by contract or leadership direction
• Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications
• Generates system sales leads and communicates those leads back to sales team
• Trains and disseminates knowledge to the rest of the organization regarding equipment
• Participates in the on-call rotation schedule for after-hours technical support calls
• Complies with policies guidelines and regulatory requirements per ISO 13485:2016 standards and the Companys Quality Management System
• Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in Avante supported modalities and system models
• Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency
• Works professionally respectfully and efficiently with all levels within the organization
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned

POSITION REQUIREMENTS

Education/Experience:

Associates degree in biomedical electrical/electronics or computer engineering technology; military training; or equivalent combination of education and experience

Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required; One (1) to three (3) additional years of diagnostic imaging field service repair experience preferred

Knowledge and experience on Philips/GE Cardiovascular systems is required

Other Qualifications:

• Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid drivers license and Motor Vehicle Record meeting company requirements and guidelines
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus
• Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone email and in-person; and effectively communicate in one-on-one and small group situations which may include other employees customers and/or vendors
• Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization
• Frequently required to lift carry or otherwise move up to 100 lbs. while working with medical equipment
• Frequently required to bend crouch kneel climb balance or otherwise maneuver body while servicing and/or inspecting medical equipment
• In order to service customer contracts employees could be required to go through different credentialing processes. This is a requirement of this job.

Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder

Must-Haves
Cardiovascular/Cath lab - 5 Years of exp
GE OR PHILIPS Trained
CUSTOMER SERVICE;MICROSOFT OFFICE