Service Manager
Service Manager
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Job Description
JOB SUMMARY
Join our team in the flooring and construction interior finishes industry with a 40 year commitment to offering first-quality materials competitive prices and unmatched service. Nonns is currently seeking an individual with outstanding customer service and team management skills to succeed in the role of Service Manager. This is a leadership role reporting directly to the President/CEO and oversees the service department based in our Springfield Corners warehouse (near the intersection of Highways 12 and 19 north of Middleton).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Direct and assist in the daily performance of customer service and technical support. Field complaints and questions regarding customer service issues.
- Communicate with department heads to ensure coordination of activities such as sales installation accounting and purchasing.
- Oversee service support staff and technicians.
- Oversee training of technicians and cross-training of service support staff.
- Participate in establishing technicians work schedules. Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
- Consult with specific department personnel to verify availability of parts to ensure quality and timely service calls.
- Verify billing is processed immediately and accurately. Understand and communicate credit/collections guidelines. Work with accounting department to resolve customer payment problems.
- Conduct timely and constructive evaluations coaching conversations and discipline with direct reports.
- Hire any vacant positions within the department and provide new hire orientation and training.
- Create and analyze data and reports to improve department operations and procedures and create communication and training curriculum for these improvements. Report findings and recommendations to leadership team.
- Follow and enforce all safety policies and procedures; initiate and lead safety meetings.
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines policies and procedures and applicable laws. Supervisory responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Supervise service department associates.
- Set goals for performance and deadlines in ways that align with companys plans and vision.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Provide mentoring performance coaching and discipline as needed to ensure employee engagement and job success.
EDUCATION EXPERIENCE & QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 5 years of customer service experience in the service industry preferably in construction remodeling or home goods.
- 3 years of experience leading teams.
- Previous work experience reviewing technical data.
- Previous work experience using Microsoft Office applications as a daily requirement.
- Previous work experience using a CRM application preferably related to the construction industry.
- Ability to lift up to 20 pounds without restriction and on a regular basis.
- Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
- Math skills acquired through high school diploma or equivalent to understand bids and measurements calculate fractions and percentages convert square feet and square yards and understand basic financial transactions.
- Ability to sit at computer monitor for long periods throughout the day.
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit stoop kneel and crouch; to lift and move up to 20 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General working conditions
- May have to meet tight deadlines
- Warehouse and office environment
OUR BENEFITS
- Health Insurance (Medical Prescription Dental and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting hiring training promotion compensation and professional development practices without regard to actual or perceived race color religion sex (including pregnancy sexual orientation and gender identity) national origin age (40 or older) disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation please email Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.
Required Experience:
Manager
Employment Type
Full-Time
