At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

The Training & Education (T&E) Sr Manager is the OU/therapy/Business leader for training subjects. Partners with OU marketing Medical Science and global OU to standardize localize and adapt product and therapy training for internal and external audiences.
As a people leader coordinates and leads a training and education team to deploy educational strategies to grow therapy adoption and penetration at the field level. Develop and manages the team enabling the work across the matrix.
Responsible for internal and HCP programs; Implementing training and ensuring daily tasks are accomplished by team members interacting with both the field team and HCP to communicate information vital to the training process and implementing and following up on projects related to training and education. This person oversees the product Training program for Medtronic employees distributors and HCPS coordinates and implements training and education projects related to the team and to HCPs itself interacts with various departments on a regular basis troubleshoot issues as necessary and implements ways of improving and making processes more efficient.

Responsibilities may include the following and other duties may be assigned.

• Plans develops and coordinates in-house product training programs for field support personnel and customers.

• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.

• Ensures training program(s) meets company and customer objectives.
  Maintains communication with customers to ensure effectiveness of training.
  

• May utilize trainers with technical expertise.

• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

• Plans develops and coordinates in-house product training programs for field support personnel and customers.

• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.

• Ensures training program(s) meets company and customer objectives

• Maintains communication with customers to ensure the effectiveness of training.

• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.

• Facilitates customized training and education programs for Medical and Academic Professionals on diagnostic and therapeutic procedures to increase procedural technology and product adoption to improve patient outcomes

• Participates in conventions forums symposia educational content and scientific education programming meetings for promoting product and procedural awareness.

• Conducts/ Facilitates physician-led education and consulting support establishment and maintenance of customer relations with clinicians and organizations. May utilize trainers with technical expertise.

• Access and determine educational gaps for therapy/procedure adoption among HCPs to design educational pathway

• Access and determine educational gaps in the employee journey to address certification pathways for sales and clinical team

• Provide professional communication with the field employees and HCPS. This includes phone calls emails involvement on district calls when requested presenting in CORE Training and speaking on internal calls when topics are appropriate.

• Be involved in the interview process when choosing speakers

• Implement HCP certification updates when new products are launched. Organizing agenda pre-training and materials and implementing programs for HCP at launch and pre-launch phases

• Ensure feedback and training across the HCP continuum

• Assist in creating and executing strategies and programs to help build HCP employee retention and loyalty.

• Work cross-functionally with various internal departments to develop strategy and ensure field employees/HCP needs are met and business objectives are achieved.

CAREER STREAM:
Management and supervisory professionals with one or more employees who are focused on tactical operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility managing performance developing talent engagement and inclusion communicating business and operational developments planning prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring developing and coaching staff on meeting/exceeding performance expectations and defined objectives providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets conducting performance reviews and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATING FACTORS:

Autonomy: Manages large team which would typically consist of both experienced professionals and managers. Turns the department strategy into a commercial reality by developing communicating and implementing business plans to achieve business results. Receives assignments in objective oriented terms; has latitude to reinterpret objectives.

Organizational Impact: Initiates programs or projects based on identified business and / or tactical needs. Decisions impact projects or operations affect the deadlines resources and funds and the achievement of organizational objectives. Typically has budget or P&L accountability for a department function or geography.

Innovation and Complexity: Develops new objectives new operating policies products processes and standards in support of the job function strategy. Problems and issues faced are complex difficult and undefined and require detailed information gathering analysis and investigation to understand the problem.

Communication and Influence: Communicates with internal and external customers and vendors concerning ongoing operations programs or processes. Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties. May interact on issues that have externally divergent objectives.
Leadership and Talent Management: Manages at least one (department function geography typically comprised of other People or Program managers and / or supervisors and experienced professionals. Recommends strategies goals and plans for a group. Authorizes hiring firing promotion and reward within own area.

Required Knowledge and Experience: Requires broad management knowledge to lead project teams in one department. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function. Requires a Baccalaureate degree and minimum of 7 years of relevant experience with 5 years of managerial experience or advanced degree with a minimum of 5 years of relevant experience with 5 years of managerial experience.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
Bachelors degree or;
Advanced degree.
Preferable Healthcare background

JOB EXPERIENCE
Minimum of 7 years of relevant experience with 5 years of managerial experience with a bachelors degree or;
Minimum of 5 years of relevant experience with 5 years of managerial experience with and advanced degree.
Experience with Training education and HCP engagement

SKILLS/COMPETENCIES
Communication and presentation skills
People management/leadership
Financial skills
Education and curriculum development

DESIRED/PREFERRED QUALIFICATIONS
DESIRED KNOWLEDGE/EDUCATION
Healthcare: Nurse biomedical engineer physician Nutritionist
Master and PhD degrees as nice to have

DESIRED JOB EXPERIENCE
Marketing sales Commercial capabilities Medical Affairs

DESIRED SKILLS/COMPETENCIES
Organization people management leadership leadership by influence P&L management budget construction and control presentation and communication skills.

PHYSICAL JOB REQUIREMENTS
Travel- 50% time
Hospital OR&ICU set visits

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here