Principal Program Management, Creators
Principal Program Management, Creators
Posted on :
14-07-2025
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1 Vacancy
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Job Description
The Creator teams mission is to make Amazon the Earths most desired destination for commerce creators and their content. We own the Associates and Influencer programs and brands across Amazon to ensure a cohesive experience expand creators opportunities to earn through innovation and launch experiences that reinforce feelings of achievement for creators. Within Creators the Trust Safety and Support (TSS) team strives to improve the Amazon customer and creator experiences by identifying and implementing policy changes and investigating violations among our community. TSS is focused on four main functions for Creators: Application Review Influencer Moderation Creator Content Annotations and Fraud Investigations.
We are seeking an experienced results-oriented leader to oversee the strategy and implementation of our program policies. This is a highly visible position that requires a candidate with the proven leadership ability to Think Big by facilitating and creating policy improvements within the Trust Safety and Security team as well as the broader worldwide Creators team. This leader will work across geographies business lines and functions to innovate for creators. Successful candidates are leaders who can prioritize well communicate clearly and have a consistent track record of innovating and delivering results. You should have strong customer obsession with the ability to dive deep strong data/analytical skills a self-starter spirit and experience working with cross-functional teams.
You must be a strong owner and influencer and someone who can think beyond the way things have always been done. You also must be willing to travel 2-4x per year to India.
Key job responsibilities
- Monitor industry changes and trends identify risk areas and present policy recommendations to leadership. Work across business teams TSS managers and specialists to implement and monitor progress.
- Identify assess and mitigate risks drive resolution of critical issues provide escalation management anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
- Create sustainable mechanisms in partnership with IN-based team technical and product teams and business partners. Monitor and develop new metrics for Application Review Influencer Moderation Creator Content Annotations and Fraud Investigations.
- Drive process improvement and operational excellence by reducing defects while increasing innovation and automation. Tirelessly advocate for improvements to systems and processes that will benefit creators including with our customer service partners. Own the process tools and mechanisms for change requests to be raised evaluated and concluded within SLAs.
- Drive complex business analysis that identifies patterns and opportunities to improve creator experience and drive growth in our creator population and quality of content. Identify and address customer and business pain points and process optimization opportunities by actively deep diving data and operational processes and working with cross-functional teams.
- Develop and maintain relationships with key stakeholders inside and outside of the Creator team.
- Partner globally and work across different global regions including APAC EMEA and the Americas to solicit feedback and gain alignment.
- May have responsibility for 1-2 program managers.
- 10 years of program or project management experience
- Experience owning program strategy and end to end delivery
- Bachelors degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
- Experience working with presenting to and influencing senior executives up to VP level
- Superior analytical skills with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions
- Experience delivering projects within scope time budget and quality
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking an experienced results-oriented leader to oversee the strategy and implementation of our program policies. This is a highly visible position that requires a candidate with the proven leadership ability to Think Big by facilitating and creating policy improvements within the Trust Safety and Security team as well as the broader worldwide Creators team. This leader will work across geographies business lines and functions to innovate for creators. Successful candidates are leaders who can prioritize well communicate clearly and have a consistent track record of innovating and delivering results. You should have strong customer obsession with the ability to dive deep strong data/analytical skills a self-starter spirit and experience working with cross-functional teams.
You must be a strong owner and influencer and someone who can think beyond the way things have always been done. You also must be willing to travel 2-4x per year to India.
Key job responsibilities
- Monitor industry changes and trends identify risk areas and present policy recommendations to leadership. Work across business teams TSS managers and specialists to implement and monitor progress.
- Identify assess and mitigate risks drive resolution of critical issues provide escalation management anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
- Create sustainable mechanisms in partnership with IN-based team technical and product teams and business partners. Monitor and develop new metrics for Application Review Influencer Moderation Creator Content Annotations and Fraud Investigations.
- Drive process improvement and operational excellence by reducing defects while increasing innovation and automation. Tirelessly advocate for improvements to systems and processes that will benefit creators including with our customer service partners. Own the process tools and mechanisms for change requests to be raised evaluated and concluded within SLAs.
- Drive complex business analysis that identifies patterns and opportunities to improve creator experience and drive growth in our creator population and quality of content. Identify and address customer and business pain points and process optimization opportunities by actively deep diving data and operational processes and working with cross-functional teams.
- Develop and maintain relationships with key stakeholders inside and outside of the Creator team.
- Partner globally and work across different global regions including APAC EMEA and the Americas to solicit feedback and gain alignment.
- May have responsibility for 1-2 program managers.
- 10 years of program or project management experience
- Experience owning program strategy and end to end delivery
- Bachelors degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
- Experience working with presenting to and influencing senior executives up to VP level
- Superior analytical skills with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions
- Experience delivering projects within scope time budget and quality
- Experience with tools/systems to analyze data including Excel Access SQL or other data management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124900/year in our lowest geographic market up to $206500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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