Director of Guest Services

Were more than just a team were a community dedicated to making a difference every day.

At Olympia Hospitality and The Alfond Inn we create a fun supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement accountability concern for others and trust we foster a culture of collaboration and integrity. If youre passionate driven and ready to thrive wed love to have you on our team. Apply today and build a career that inspires you!

This position directly oversees the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training support and resources to the front desk reservations PBX concierge night audit and valet staff. Additionally the director of guest services provides vision oversight and execution of a comprehensive service culture using the standards set forth by Preferred Hotels and Resorts L.V.X. collection and AAA Four-Diamond criteria.

Pay range: $90000-$95000 per year. All employees of The Alfond Inn are subject to a background check.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality we believe in supporting our employees both in and out of the workplace. When you join us youre not just getting a job youre joining a family-first organization that cares about your health and wellness your future and your overall satisfaction.

Heres how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus with FSA and HSA options you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions 50% shared cost short-term disability and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network and our commitment to being a recovery-friendly workplace were here to help you thrive personally and professionally.
• Perks: Love to travel Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

Were more than just a businesswere a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling balanced and supported career. Apply today!

Core Skills:

• Leadership ability to effectively motivate mentor coach & counsel others to perform well (including appropriate documentation)
• Customer Service deliver hospitable service that is attentive friendly efficient and courteous; demonstrate patience tact and diplomacy
• People Skills ability to collaborate create rapport and work effectively with others; earn and maintain trust and respect
• Communication Skills ability to effectively listen & communicate professionally both verbally and in writing
• Problem-Solving & Analytical Skills ability to identify the issue collect and analyze information to understand the problem and effectively resolve. Identify recommend and implement best practices
• Judgment & Discretion appropriately handle confidential and sensitive information
• Organizational & Time Management Skills ability to appropriately schedule time to meet job demands multi-task prioritize follow through and work efficiently with limited supervision
• Aptitude & Adaptability ability to learn quickly and adapt to changing priorities and business needs
• Composure ability to maintain composure and work under pressure managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude proficiency in computer technology i.e. e-mail MS Word Excel & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills:

• Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems

Experience / Education:

3 years of guest services department head or similar managerial experience required (preferably in a luxury hotel environment); management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.

Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race color religion age sex sexual orientation gender identity or expression national origin disability genetic information protected veteran status or any other factor protected by applicable law.