Employment Type:

Shift:

Description:

Performs the day-to-day billing and follow-up activities within the revenue operations for an assigned Patient Business Services (PBS) location. Serves as a member of the billing and follow-up team assigned to a PBS location responsible for billing and follow-up of government accounts. Provides training and guidance to lower level colleagues and provide problem resolution as needed. This position reports directly to a Supervisor Billing & Follow-Up.

ESSENTIAL FUNCTIONS

Knows understands incorporates and demonstrates the Trinity Health Mission Vision and Values in behaviors practices and decisions

Performs daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned PBS location.

Documents claims billed paid settled and follow-up in appropriate system(s).

Identifies and escalates issues affecting accurate billing and follow-up activities.

Adheres to proactive practices which includes contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.

Communicates with appropriate hospital departments to clarify billing discrepancies and obtain demographic clinical financial and insurance information.

Performs all follow-up functions which includes the investigation of overpayments underpayments credit balances and payment delays. Tasks will be routed to the correct workflows with the objective of maximizing reimbursement for services rendered and ensuring claims are paid or settled in a timely and accurate manner.

Researches claim rejections make corrections take corrective actions and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution.

Proactively follow up on delayed payments by contacting patients and third-party payers and determining the cause for delay and supplying additional data as required.

May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services e.g. number of claims and dollars billed claims edited claims unprocessed etc.

Assists in the training and education of Billing and Follow-up Representative I colleagues upon hire and ongoing and as new systems processes or payers are created.

Provides problem resolution to billing and follow-up issues as needed.

Other duties as needed and assigned by the supervisor.

Maintains a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Integrity and Compliance Program and Code of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior.

MINIMUM QUALIFICATIONS

High school diploma or Associates degree in Accounting or Business Administration or related field and a minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment a health insurance company managed care organization or other health care financial service setting performing medical claims processing financial counseling financial clearance accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex multi-site environment preferred.

Proficiency in Microsoft Office including Outlook Word PowerPoint and Excel.

Completion of regulatory/mandatory certifications and skills validation competencies preferred.

Excellent verbal and written communication and organizational abilities.

Strong interpersonal skills are necessary in dealing with internal and external customers.

Accuracy attention to detail and time management skills.

Ability to work independently.

Ability perform billing and follow-up activities in a prompt and accurate manner in order to reduce potential financial loss to the patient and the Ministry Organization.

Must be comfortable operating in a collaborative shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

This position operates in a typical office environment. The area is well lit temperature controlled and free from hazards.

Incumbent communicates frequently in person and over the phone with people in all locations on product support issues.

Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.

The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.

Must be able to set and organize own work priorities and adapt to them as they change frequently.

Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must possess the ability to comply with Trinity Health policies and procedures.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.