Technology Change Analyst
Technology Change Analyst
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Technology Change Analyst is responsible for supporting Payments and Wholesale Technology by meticulously planning coordinating and ensuring adherence to the Enterprise Technology Change and Release Framework. This role involves interacting with both technical and non-technical team members to guarantee that proper Information Technology (IT) Governance and technical oversight are maintained throughout the creation execution and closure of the technological changes. In addition to managing the controls around the change policies and standards the analyst will ensure transparency for integration and support to mitigate risk through the proactive identification of key dependencies disruptive change conflicts and examination of quality and transparency gaps. The analyst will also represent the organization in Local Change and Release Forums. This role is crucial in ensuring that changes are implemented successfully and achieve lasting benefits while minimizing risk to our clients.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Provide development maintenance and/or navigation of project/program including scope and objective to ensure all expected deliverables are met; project plans/schedules by coordinating with team members to identify project charter key milestones project activities meeting agenda and minutes dependencies progress issue/action items test plan risks and timelines; detailed planning and/or conducting implementation/conversion/integration events including reserving; producing status and/or decision material for reporting to Executive Management senior business leaders staff and/or vendors on a regular basis (such as business measurements critical success factors and requirements needed for each implementation/conversion/integration event; phase-gate approval/progression (including stakeholder communication and readiness); conduct post-event activities such as documentation of lessons learned sessions and other program close-out tasks.
2. Subject matter expert for project repository and solutions utilized to manage project information. Maintain project information in respective solutions to ensure project information is current accurate and meaningful.
3. Combine standard process knowledge and project/program experiences to contribute though leadership into planning and maintenance of each project event. Ensure continuity of and compliance with governance requirements while also considering the unique factors and circumstances of each initiative.
4. Collaborate with project stakeholders team members and service providers in collecting project status and information.
5. Remain aware of corporate technology infrastructure standards processes and strategic direction to use these tools to help guide the project in accomplishing project/program objectives.
6. Manage small project initiatives with limited scope.
7. Program profile - Span of impact: Enterprise; multiple lines of business; Budget impact: merger acquisition and divestiture (MA&D) programs valued from $to $; Timeline: MA&D programs are complex and can range from one year to five years in duration.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Business or IT or equivalent education and related training
2. Four years of professional consulting project analyst or relevant industry experience with three years of specializing in systems implementations merger integration business transformation and change management
3. Strong analytical skills; excellent fact-gathering and business process mapping
4. Self-starter highly-motivated change agent Strong interpersonal communication collaboration and leadership skills
5. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
Key Responsibilities:
- Technology Change Controls: Evaluate and coordinate changes across IT systems to ensure minimal disruption. Review and assess change requests for impact feasibility conflict detection/avoidance and resource requirements. Schedule and conduct Change Advisory Board (CAB) meetings to review proposed changes.
- Continuous Improvement: Develop and implement strategies to improve IT service delivery and support. Define and monitor key performance indicators (KPIs) to measure the effectiveness of Change processes. Continuously assess and enhance ITSM processes to ensure efficiency and effectiveness.
- Risk and Compliance: Identify and mitigate potential risks associated with changes. Ensure changes are compliant with regulatory standards and internal policies. Perform post-implementation reviews to assess the success and impact of changes.
- Collaboration and Communication: Work closely with Application Delivery Production Support Partner Organizations and key stakeholders to ensure smooth change processes. Communicate change plans effectively to all relevant parties. Provide training and support to teams on change management best practices.
Qualifications:
- Bachelors degree in information technology Computer Science or related field.
- 3 years of experience in IT Change Management or a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and effectively in a matrixed team environment. - OR -
- Skilled at balancing independent execution with collaborative engagement across cross-functional matrixed teams
Other Preferred Skills:
- Knowledge of ITIL or other IT service management frameworks.
- Experience with change management tools and software.
- Familiarity with regulatory compliance requirements.
- Experience working in Financial Services Technology
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
IC
Employment Type
Full-Time
