ServiceNow Architect
ServiceNow Architect
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Job Description
NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.
We are currently seeking a Service Now Architect to join our team in Irving Texas USA.
Job Title: Senior ServiceNow Architect
Location: Tampa Irving Dublin
Job Type: Full-Time
Department: Service Management
Job Summary:
We are seeking a highly skilled and experienced Senior ServiceNow Architect to join our team. This senior-level position will be responsible for the overall design architecture and implementation of ServiceNow solutions across various modules. The ideal candidate will have deep expertise in the ServiceNow platform and will be responsible for ensuring the successful delivery of scalable and efficient solutions that meet business needs and align with IT best practices. As a Senior ServiceNow Architect you will work closely with stakeholders technical teams and management to define and execute the long-term strategy for ServiceNow implementations and enhancements.
Key Responsibilities:
- Solution Architecture & Design:
- Lead the architecture and design of end-to-end ServiceNow solutions ensuring alignment with business objectives and IT strategy.
- Collaborate with business stakeholders to understand requirements and provide scalable flexible and secure ServiceNow designs.
- Define and maintain technical and functional roadmaps for ServiceNow deployments upgrades and integrations.
- Leadership & Stakeholder Management:
- Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
- Provide leadership and mentorship to junior architects developers and administrators in the ServiceNow environment.
- Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy.
- Platform Optimization & Best Practices:
- Ensure that ServiceNow implementations adhere to best practices for development security scalability and performance.
- Design and enforce coding standards system configurations and governance processes across ServiceNow instances.
- Oversee integration efforts between ServiceNow and other enterprise systems ensuring seamless and efficient workflows.
- Customization & Integration:
- Lead the design and development of custom applications modules and integrations on the ServiceNow platform to meet business-specific needs.
- Implement integrations with third-party tools and systems using REST SOAP or other integration methods ensuring data integrity and optimal system performance.
- Problem-Solving & Troubleshooting:
- Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
- Work proactively to identify and resolve any potential issues related to performance scalability or functionality.
- Continuous Improvement & Innovation:
- Keep up-to-date with the latest ServiceNow features releases and best practices to ensure the platform is optimized for organizational needs.
- Recommend improvements enhancements and innovations that drive business process automation and operational efficiency.
- Collaboration & Communication:
- Act as the primary technical liaison between business stakeholders project managers and development teams.
- Communicate complex technical concepts to non-technical stakeholders clearly and effectively.
- Collaborate with cross-functional teams to design and implement new ServiceNow capabilities.
- Governance & Compliance:
- Ensure compliance with internal standards regulatory requirements and best practices in all aspects of ServiceNow development and deployment.
- Develop and enforce security policies and procedures related to the ServiceNow platform.
Qualifications:
- Education:
- Bachelors degree in Computer Science Information Technology Business or related field (or equivalent work experience).
- Experience:
- 10 years of experience in IT with at least 8 years focused on ServiceNow implementations development and architecture.
- Proven track record of designing and delivering complex ServiceNow solutions including custom applications integrations and enterprise-level deployments.
- In-depth experience with ServiceNow ITSM ITOM ITAM and other ServiceNow modules (e.g. IRM VR HRSD CSM SecOps etc.).
- Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.
- Technical Skills:
- Expertise in ServiceNow platform architecture custom development and integration.
- Strong proficiency in ServiceNow development tools such as ServiceNow Studio Flow Designer and the ServiceNow Scripting environment (JavaScript Glide API).
- Knowledge of integration technologies such as REST SOAP MID Server and ServiceNow IntegrationHub.
- Hands-on experience with ServiceNow reporting dashboard creation and data modeling.
- Certifications (Preferred but not required):
- ServiceNow Certified Technical Architect (CTA).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL Foundation or Advanced ITIL Certification.
Personal Attributes:
- Strong leadership mentoring and team-building skills.
- Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.
- Exceptional problem-solving and troubleshooting skills.
- Detail-oriented with a focus on delivering high-quality scalable solutions.
- Strong analytical skills and the ability to think strategically.
Minimum /Required Qualification:
10 years of ITSM and 8 years of experience in ServiceNow.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success. As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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Employment Type
Full-Time
