Business Analyst, WW RCX, WW Returns & ReCommerce
Business Analyst, WW RCX, WW Returns & ReCommerce
Posted on :
14-07-2025
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1 Vacancy
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Job Description
At Amazon Worldwide Returns & ReCommerce (WWRR) we aspire to zero: zero cost of returns zero waste and zero defects.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
The Return Customer Experience (RCX) team is a part of the WWRR organization. Our team works on continuously improving the shopping experience for Amazons customers. Our impact on the shopping experience starts right from setting up Customer Obsessed and Competitive Returns policies. We work closely with many partner teams in setting the appropriate returns policy for every item that is sold on Amazon World-Wide. Once created we ensure this policy is communicated to customers clearly on relevant places throughout their purchase journey. By doing so we help customers make an informed purchase and assure them of the support they can expect to receive post-purchase. Once an item is purchased and if a customer does have an issue with the item we provide a self-service through the Online Returns Center (ORC) to remediate the issue. Using the ORC we offer Customers with a wide selection of resolutions to help resolve the issue being faced with their purchase. Through out the Customer return journey we use emails and progress trackers to keep customers informed of the status of their resolution. Through these tools and tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision.
As a Business Analyst you will be responsible for modeling complex problems discovering insights and identifying opportunities through the use of business intelligence data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems create operational efficiencies and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.
Key job responsibilities
* Use analytics and data mining techniques to solve complex problems and drive business decisions.
* Employ the appropriate tools methodologies to discover patterns of risks abuse and help reduce bad debt
* Dive into customer behavioral patterns and recommend the policy change hypothesis
* Solve analytical problems and effectively communicate methodologies and results
* Build analyses for product launches and provide launch recommendations
* Draw inferences and conclusions and create dashboards and visualizations of processed data identify trends anomalies
* Work closely with internal stakeholders such as business teams engineering teams and partner teams and align them with respect to your focus area
- 3 years of tax finance or a related analytical field experience
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience in customer segmentation customer behavior analysis conjoint/trade-off modeling
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
The Return Customer Experience (RCX) team is a part of the WWRR organization. Our team works on continuously improving the shopping experience for Amazons customers. Our impact on the shopping experience starts right from setting up Customer Obsessed and Competitive Returns policies. We work closely with many partner teams in setting the appropriate returns policy for every item that is sold on Amazon World-Wide. Once created we ensure this policy is communicated to customers clearly on relevant places throughout their purchase journey. By doing so we help customers make an informed purchase and assure them of the support they can expect to receive post-purchase. Once an item is purchased and if a customer does have an issue with the item we provide a self-service through the Online Returns Center (ORC) to remediate the issue. Using the ORC we offer Customers with a wide selection of resolutions to help resolve the issue being faced with their purchase. Through out the Customer return journey we use emails and progress trackers to keep customers informed of the status of their resolution. Through these tools and tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision.
As a Business Analyst you will be responsible for modeling complex problems discovering insights and identifying opportunities through the use of business intelligence data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems create operational efficiencies and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.
Key job responsibilities
* Use analytics and data mining techniques to solve complex problems and drive business decisions.
* Employ the appropriate tools methodologies to discover patterns of risks abuse and help reduce bad debt
* Dive into customer behavioral patterns and recommend the policy change hypothesis
* Solve analytical problems and effectively communicate methodologies and results
* Build analyses for product launches and provide launch recommendations
* Draw inferences and conclusions and create dashboards and visualizations of processed data identify trends anomalies
* Work closely with internal stakeholders such as business teams engineering teams and partner teams and align them with respect to your focus area
- 3 years of tax finance or a related analytical field experience
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience in customer segmentation customer behavior analysis conjoint/trade-off modeling
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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