Tenancy Sustainment Officer
Tenancy Sustainment Officer
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Job Description
Permanent
Full time (37 hours per week)
Join Our Team as a Tenancy Sustainment Officer
Location: Bedfordshire and the Oxfordshire/Cambridgeshire corridor Must have access to own vehicle during working hours
Are you passionate about making a real difference in peoples lives Were looking for a dedicated and empathetic Tenancy Sustainment Officer to join our team and support customers with complex needs to maintain stable housing and improve their well-being.
About the Role
As a Tenancy Sustainment Officer youll manage a caseload of customers facing high-risk factors affecting their tenancy. Youll provide intensive one-to-one support working closely with internal teams and external partners to deliver personalised housing management and holistic support.
Key Responsibilities
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Conduct comprehensive assessments and develop person-centred support plans.
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Deliver intensive housing management and coordinate with multidisciplinary teams.
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Managing a caseload of at-risk customers with a structured outcomes-focused approach
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Monitor progress and adjust support strategies to meet evolving needs.
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Manage safeguarding and anti-social behaviour (ASB) cases in line with policy.
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Collaborate with stakeholders to ensure cohesive service delivery.
What Were Looking For
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Clear empathetic communicator with strong organisational and decision-making skills.
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Experience supporting individuals with diverse and complex needs in any transferable sector (including but not limited social & residential care homelessness health and emergency services)
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Strong coaching skills to empower customers encourage engagement and achieve positive outcomes
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A solution-focused creative thinker who doesnt give up at the first hurdle
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Knowledge of housing safeguarding and trauma-informed practices (desirable)
Requirements
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Full access to a car during working hours.
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Willingness to travel across all bpha sites.
Employee Benefits
We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development we offer:
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Cycle to Work Scheme
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Retail Discounts
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28 Days Annual Leave Bank Holidays
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Professional Development Opportunities
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Private Health Care
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Employee Assistance Programme
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Generous Pension Scheme
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Christmas Savings Club
Not Sure You Tick Every Box
Thats okay! If youre passionate about supporting people to overcome challenges and thrive in their homes and are keen to make a difference wed love to hear from you. Sometimes the best people bring something unexpected to the table.
Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment!
All offers will be subject to satisfactory pre-employment screening including DBS check and references.
INDHIGH
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
