Associate Director, GTM Operations
Associate Director, GTM Operations
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Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Associate Director Services and Support Finance
Location: Miami FL
Position Overview:
The Associate Director of GTM Finance will lead financial strategy and performance management for our Professional Services and Customer Support functions. As a strategic finance partner you will work cross-functionally with senior leaders to optimize profitability improve operational efficiency and enable data-driven decisions in our post-sales organizations. This role offers high visibility and the opportunity to shape scalable financial processes for critical customer-facing teams in a high-growth SaaS environment.
In this role you will:
- Own the financial planning budgeting and forecasting processes for Professional Services and Support partnering directly with VP-level stakeholders
- Develop and maintain robust financial models to support scenario planning margin optimization and resource allocation
- Lead monthly and quarterly performance reviews and variance analyses providing insights that drive executive decision-making
- Drive alignment between GTM strategy and financial execution ensuring services and support performance align with broader business goals
- Establish and track key metrics and KPIs (e.g. utilization attach rates margin CSAT) to evaluate and improve operational efficiency
- Identify and implement opportunities for process automation and standardization across post-sales finance workflows
- Collaborate with FP&A RevOps and Accounting to ensure accurate reporting and alignment across systems
- Guide and mentor analysts on the GTM Finance team fostering a high-performance data-driven culture
Required Qualifications:
- Bachelors degree in Finance Accounting Business Administration or a related field.
- 8 years of progressive experience in corporate finance with at least 3 years supporting GTM Professional Services or Customer Support in a SaaS or tech environment
- Demonstrated ability to lead financial planning cycles own stakeholder relationships and drive strategic insights
- Advanced financial modeling and analysis skills; proficiency in Excel and experience with enterprise planning tools (e.g. Oracle EPBCS Anaplan Adaptive Insights)
- Strong understanding of services/support economics and key performance drivers in SaaS
- Excellent communication and presentation skills with the ability to translate complex data into actionable business insights for senior executives
- Proven ability to thrive in a fast-paced high-growth environment balancing strategic thinking with tactical execution
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Employment Type
Full Time
