Card Services Specialist I
Card Services Specialist I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Information
Primary Location:5537 Glenwood
Employee Status: Full-Time
Workplace Type:Fully On-Site
Who we are:
At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is currently looking for a Card Services Specialist to join our team. This Card Services Specialist I role requires a deep understanding of credit union products and services excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment. The Card Services Specialist I assists staff and members with account and card questions; control issuing blocking or renewal of credit cards/ATM cards/Debit cards as well as reviewing charges to determine fraudulent activity.
What youll do:
- Assists members and staff with their telephone requests regarding card servicing; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor along with their recommendations.
- Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel.
- Provides members with information and direction regarding their account status requests payments and rights and obligations associated with the account.
- Actively participate in employee-led coaching sessions with supervisors while taking ownership of personal coaching goals.
- Performs other related duties as assigned.
What youll bring:
- A minimum of one year up to three years of similar or related experience including preparatory experience.
- High school diploma or equivalent (required); some college coursework or banking experience is a plus.
What youll get:
- All Employees: weekly pay and retirement savings options.
- Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
- To see a full list of our benefit offerings check out this helpful guide!
Have additional questions about the role Email the Talent Acquisition Team at: .
If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
