Warehouse Associate

Warehouse Associate Job Description

Non-Exempt

Reports To: Branch Manager

POSITION SUMMARY:

The Warehouse Associate is responsible for performing an array ofdutiessuch as receiving and processing incoming stock and materials picking and filling orders from stock packing and shipping orders or managing and organizing the warehouse. Responsible for providing outstanding friendly and knowledgeable customer service to help us increase customer satisfaction making sure clients depend on us for their auto glass needs. Warehouse associates are the backbone of our thriving auto glass business and are responsible for the day-to-day tasks that keep the warehouse running efficiently.

RESPONSIBILITES:

The following responsibilities are subject to change based on the needs of the company and employee interest level:

• Quickly and accurately receive process and store incoming auto glass product shipments.
• Ensures shipments are inspected and damages or shortages are documented and recorded. Initiates freight claim procedure when necessary.
• Checks incoming delivery contents against packing list to verify accurate and full delivery.
• Verifies vendor part number and MGC stock number for all incoming products.
• Prepares receiving reports and notes any shortages damages or overages. Promptly reports any discrepancies to supervisors.
• Operates hand trucks pallet jacks forklifts order pickers and OR other equipment safely and in accordance with organizational procedures.
• Determines proper bin number and/or location of incoming products.
• Stores incoming products in proper location according to bin number or product sequence.

• Selects products from inventory to fill customer orders.
• Prepares packs and scans (as appropriate) and stages products for transfer and customer pick-up and delivery in accordance with established standards.
• Ensures that auto glass is loaded/unloaded safely and properly to avoid damage.
• Processes documentation necessary to ship transfers and customer orders including bills of lading packing lists small parcel manifests and other necessary documents.
• Loads delivery vehicles and assists customers with will call pickups.
• Processes customer returns. Ensures returns are in sellable condition per company policy.
• Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process and stages product in warranty area.
• Performs cycle counting on assigned items to keep accurate inventory records.
• Verifies actual counts of stock against CORE inventory. Investigates and reports discrepancies.
• Ensures safety by maintaining cleanliness of warehouse
• Ensures that aisles are free of potential hazards
• Reports unsafe conditions to management
• Monitors equipment and promptly reports any safety or maintenance concerns to supervisors
• Always wears protective & safety equipment according to company policies and procedures
• Maintains required hazardous materials forklift and other internal and external certifications
• Other duties as assigned

SPECIAL KNOWLEDGE SKILLS ABILITIES

• Strong interpersonal and customer service skills
• Basic computer skills
• Clear written and verbal communication skills
• Ability to add subtract multiply and divide in all unit of measure using whole numbers common fractions and decimals
• Safety-minded
• Team player
• Great organization planning and excellent time management skills
• Adaptable and able to perform a variety of tasks
• Ability to work flexible shifts or overtime as needed
• Ability to work weekends or holidays as needed

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• High School Diploma or equivalent.
• Two (2) years of customer service experience that includes providing information and/or assistance directly to the public OR one (1) year previous warehouse experience.
• Experience with inventory software
• Pass and maintain Forklift certification

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: visual inspection involving small defects parts and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction and making fine discriminations in sound; Exerting up to 75 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright for prolonged periods of time traverse stairs maneuver in tight spaces reach overhead squat bend kneel stoop and crouch extended periods of time during 8-10-hour work shift.