Director, Claims Operations - Dedicated CAT Team
Director, Claims Operations - Dedicated CAT Team
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$ 143320 - 273930
1 Vacancy
Job Description
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Director of Claims Operations for Property Claims Dedicated CAT Team you will manage and be accountable for auto property and other claims operations member service teams who are responsible for delivering business results. Responsible for leading execution change management claims strategies leader development and technology adoption. Drives execution of operational risk management regulatory compliance training policies and procedures across multiple teams.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Chesapeake VA or Tampa FL. Relocation assistance is not available for this position.
What youll do:
- Selects develops leads and holds managers accountable for serving members and providing appropriate solutions in auto property and other claims operations through their teams.
- Consistently coaches managers on leading their teams on claims handling inspecting and reviewing quality of claims and responding to escalations.
- Responsible for achievement of assigned goals objectives and scorecard deliverables.
- Plans organizes and controls the resources to deliver the appropriate claims service.
- Accountable for ensuring compliance with regulations policies procedures and the fair claims settlement practices act.
- Provides guidance on technical matters monitors claims reserves and extends settlement authority.
- Responsible for service loss control and loss adjustment expense.
- Identifies trends and develops action plans as appropriate.
- Understands researches and works to influence the financial impact for their respective business area.
- Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
- Creates conditions for success removes obstacles leads and champions change.
- Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelors degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of progressive customer service operational military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership cross-functional collaboration building business solutions and/or claims accountabilities.
- Experience using interpreting solutioning and leading with data.
What sets you apart:
- 4 years Property Claims Leadership experience.
- Demonstrated experience working in more than one property claims area (Catastrophe field in office teams over varying complexity etc.)
- Experience leading a team of 100 or more.
- Demonstrated ability to perform critical review of property estimates.
- Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority.
- Demonstrated proficiency with the Xactimate estimating platform.
- Masters Degree or Insurance Designations (CPCU SCLA).
- Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes.
- Demonstrated ability to inspire/motivate develop employees coach effectively and promote talent.
- Ability to work flexible schedule with extended hours in response to Catastrophes.
- US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $143320.00 - $273930.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on .
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Director
Employment Type
Full-Time
