Web Technical Support Specialist
Web Technical Support Specialist
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Job Description
Why Join Superfeet Worldwide
At Superfeet were fueled by performance innovation and a mission to help athletes move betterfrom the ground upultimately making a positive impact in their lives. As a leader in the insole industry we craft high-quality performance-driven insoles that support movement at every level from everyday activity to elite competitors. We believe our employees are essential to that mission. We foster an inclusive collaborative environment that encourages growth sparks innovation and challenges the status quo every step of the way.
We take care of our team with the same commitment we bring to every product we makewe go all in. That means 100% employer-paid medical dental vision life insurance and EAP premiums so you can focus on what moves you. We build in time to recharge with paid holidays vacation sick leave and volunteer days to give back to your community. Looking ahead Weve got you covered with employer-matched 401(k) options (traditional or ROTH) and a $1000 annual donation to the charity of your choice. And to keep you performing at your beston and off the fieldyou and your family will receive free Superfeet insoles.
Who Are We Looking For
The Web Technical Support Specialist plays a crucial role within the IT department providing essential technical support and expertise for the organizations e-commerce initiatives. This position will primarily focus on assisting the Marketing team with the development and maintenance of our Shopify-based e-commerce site and supporting the Sales team with the development and maintenance of our BigCommerce-based e-commerce site. The ideal candidate will possess a strong understanding of web technologies e-commerce platforms and a problem-solving mindset to ensure smooth operation and continuous improvement of our online sales channels.
What Youll Do:
Shopify Platform Support:
- Collaborate closely with the Marketing team to implement maintain and troubleshoot features and functionalities on the Shopify e-commerce platform.
- Provide technical guidance and support for theme customization app integration and general platform best practices.
- Assist with the deployment of new products promotions and content updates on the Shopify site.
- Troubleshoot and resolve technical issues reported by the Marketing team related to the Shopify store including but not limited to broken links display errors checkout problems and integration failures.
- Stay up-to-date with Shopify updates new features and changes to ensure optimal performance and leverage new capabilities.
BigCommerce Platform Support:
- Work in conjunction with the Sales team to develop maintain and enhance the BigCommerce e-commerce platform.
- Offer technical assistance for storefront design product catalog management order processing flows and customer account functionalities within BigCommerce.
- Support the integration of BigCommerce with other business systems (e.g. CRM ERP shipping software) as required by the Sales team.
- Diagnose and resolve technical issues affecting the BigCommerce site such as payment gateway errors shipping calculation inaccuracies search functionality problems and API integration issues.
- Monitor BigCommerce platform performance and proactively identify areas for improvement.
General Web Technical Support:
- Provide general technical support for web-related issues across both platforms escalating complex problems to senior IT staff or platform support as needed.
- Assist with website performance optimization (page load times image optimization etc.).
- Collaborate with other IT team members and vendors on broader web infrastructure projects and security initiatives.
- Document technical processes troubleshooting steps and configurations for both Shopify and BigCommerce.
- Participate in testing new features updates and integrations before deployment to production environments.
- Contribute to the continuous improvement of e-commerce operations through technical analysis and recommendations.
Your Skills and Abilities:
- Strong understanding of HTML CSS and JavaScript.
- Familiarity with web standards browser compatibility and responsive design.
- Experience with e-commerce platform administration including product management order management customer management and App management.
- Familiarity with Cloud Service Providers AWS Microsoft Azure
- Basic understanding of APIs and integrations.
- Proficiency with ticketing systems and IT support best practices.
- Knowledge of SEO best practices for e-commerce sites is a plus.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication skills both written and verbal with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team and with vendors
- Strong organizational skills and attention to detail.
- Customer-service oriented approach.
Qualifications:
- Bachelors degree in Computer Science Information Technology Web Development or related field equivalent experience or a mix of education and experience preferred.
- 2 years of experience in web technical support web development or e-commerce support role required.
- Demonstrable experience working with and supporting Shopify e-commerce platforms.
- Demonstrable experience working with and support BigCommerce e-commerce platforms.
- GitHub references and past work references/examples.
Compensation: $33.65 $38.46/hour ($70000 - $80000/year)
Location: Hybrid within Whatcom County Washington state.
As part of our standard hiring process for new employees employment with Superfeet will be contingent upon the successful completion of a drug screen and background check. Candidates must be 18 years or older to apply.
All applicants and employees will enjoy equality of opportunity and fair treatment without regard to race color age religion pregnancy sex sexual orientation disability gender identity gender expression national origin genetic information veteran status marital status or prior protected activity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
