Patient Services Rep - Elmwood

Job Summary:

Job Description:

What makes a great PSR Would YOU make a great PSR
Do you have an innate sense of empathy Experience in customer service A talented PSR can come from a variety of previous experiences; from medical office to teaching to retail and direct patient care and many other roles.
MaineGeneral Health PSRs often work in a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments collect insurance information maintain patient records and facilitate communication often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills including computer proficiency multitasking and the ability to work independently.

Job Description:

• Greets patients answers phones and performs clerical duties as needed to support clinical departments.
• Schedules appointment times using computerized scheduling programs.
• Verifies insurance benefits and may obtain precertification/authorization as necessary. Determines and accepts required payments including co-pays and deductibles and/or refers to financial counselors for follow-up.
• Ensures that all necessary demographic billing and clinical information is obtained and entered in the registration system with timeliness and accuracy.

The ideal candidate will have:

• Excellent customer service skills
• Proficiency in a suite of Microsoft Office applications
• Billing/coding experience helpful medical terminology preferred accounts receivable/cash handling experience
• Ability to work independently effective time management and problem solving skills able to manage multiple priorities
• Detail-oriented with strong organizational skills and ability to multitask
• Confident and effective oral and written communication skills

Scheduled Weekly Hours:

Scheduled Work Shift:

Job Exempt:

Benefits:

Supporting all aspects of our employees wellness physical emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health dental and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays be with family go on vacation or simply take care of themselves.

Emotional Wellness:

When life gets challenging employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource theyre how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at .