Field Service Engineer III (HPLC/MS) (Pittsburgh, PA/Cleveland, OH - REMOTE)
Field Service Engineer III (HPLC/MS) (Pittsburgh, PA/Cleveland, OH - REMOTE)
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1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As our new Engineer you will be delivering routine service activities for the Unity Lab Services Chromatography Service group. It is a dedicated field-based role supporting our customers on-site on a wide product range but mainly focusing on Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) Instruments. You will primarily focus on delivering Preventive Maintenance Installation- and Services repairs within Clinical Service Team for the purpose of achieving:
The highest levels of customer satisfaction (Customer Allegiance Score)
Accurate and timely maintenance and qualification visits
Lowest repeated call rates post-maintenance
Working as part of the dedicated Service team you will take part in providing marked-leading on-site services exceeding customers expectations every single day.
Our Organization:
This role sits within our Unity Lab Service (ULS) organization which provides a single source for integrated lab service support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customers business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs there is a solution to meet their business requirements.
Responsibilities:
Perform on-site installations repairs maintenance qualifications and validations.
Customer-facing working in conjunction with other ULS teams and Sales.
Use customer management software to review service calls handle parts inventories and complete job tasks.
Listen to the customer review their documents and inspect the instrument to resolve nature and scope of problem.
Analyze andreview inspection findings to resolve source of problem and recommend repair replacement or other corrective action.
Analyzes system chemistry and use instrument reports to diagnose technical or application problems.
Work with specialists engineering customer service and other personnel to expedite repairs and drive quick resolution.
Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.
Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments.
Other duties may be assigned.
Knowledge Skills and Abilities pertinent to perform role functions.
Must have strong interpersonal and effective communication skills.
Ability to diagnose and resolve problems on mechanical and optical instrumentation in a clinical laboratory environment.
Read interpret and analyze component layout drawings schematics assembly drawings wiring and labeling diagrams.
Basic instructional abilities to provide customer familiarization instruction.
Prioritize clinical customer requirements and establish realistic schedules to meet requirements.
Produce clear detailed and concise documentation and customer reports.
Work independently and part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.
Demonstrate Thermo Fisher Scientific values Integrity Intensity Innovation and Involvement.
Maintain a valid drivers license available to travel overnight up to 50% within territory from Cleveland OH to Pittsburgh PA.
Provide service support to key clinical customer sites mainly in Pittsburgh and Cleveland.
Minimum Education and/or Experience requirements
Bachelors Degree in Sciences Engineering Electronics or equivalent work experience.
3 years hands-on experience servicing analytical equipment gained either as an Engineer application specialist or working as a Scientist in a laboratory
Specific Scope Data
Management of assets found at customer site.
Responsible for installed customer base at a designated clinical customer site.
Responsible for individual field Inventory up to $10000 monthly average total as well as maintain and handle a dedicated site inventory.
Physical/Environmental requirements:
(1) Physical Activities:
Ability to safely lift 50 Lbs. with assistance on occasion and carry 25-30 Lbs. continuously throughout the day.
Ability to bend squat stretch and reach daily in a service function.
(2)Level of Physical Requirements: Medium to Heavy work.
(3) Level of Visual Acuity:Close vision distant vision color vision peripheral vision depth perception and ability to adjust focus.
(4)Environmental Conditions: Risk of exposure to toxic or caustic chemicals risk of electrical shock moving mechanical parts fumes airborne particles radiation and vibration. The noise level in the work environment is typically moderate.
What we offer:
Excellent career progression opportunities with a large and growing global employer
High quality training and mentoring
Competitive salary plus performance bonus & full benefits package
Company car
Employment Type
Full-Time
