ICT Solutions Analyst

ICT Solutions Analyst (Technology Analyst)

Based: Hybrid working initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

Salary: 43001 - 477779 per annum (ICT RFJ 7)

The role

We are looking for a ICT Solutions Analyst who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure identify technology needs and implement solutions that enhance service delivery tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs of tenants and staff.

The ICT Solutions Analyst will assess current IT systems and infrastructure used in social housing including housing management systems tenant portals and mobile solutions. Working with key stakeholders you will gather and document technology requirements and work with the team to ensure smooth integration of housing management systems mobile workforce solutions and other digital tools.

You will support the collection analysis and reporting of data from housing management systems focusing on key metrics such as tenant satisfaction rent arrears and repairs. You will ensure that all technology solutions comply with data protection regulations including GDPR and meet cybersecurity standards.

About you

The successful candidate will have proven experience as a ICT Solutions Analyst Technology Analyst Systems Analyst or similar role in IT with ITIL Foundation Agile preferably within the public sector or social housing. You will have experience working with cloud-based technologies mobile solutions for field workers and CRM systems with a strong understanding of IT systems infrastructure and software relevant to social housing operations (e.g. housing management systems tenant engagement platforms).

You will be able to identify emerging trends and innovations that have the potential to reshape services offered continuously assessing how future technologies will drive business transformation and create new opportunities.

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country leading the market as service provider and employer.

Our values

Our values are important to us and were looking for people who can help live our values of Integrity Diversity Openness Accountability Clarity and Excellence.

Company Benefits

Our generous package includes:

• Competitive salary
• Contributory pension scheme
• Health cash plan BHSF
• 39 days annual leave (including statutory days) increasing to 44 days with length ofservice (pro-rata for part time)
• Flexible working
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

Educated to A level. Degree or equivalent is desirable.

Azure certifications and Agile are essential for the role.

For further information about the role please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received so recommend early application.

We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

emhis one of the largest providers of affordable homes and care & support services in the East Midlands.

We have more than 20000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers.

Our group includes:

• emh Homes: providing affordable homes for rent and ownership across the region
  
• emh Care & Support:providing care and support services to a wide range of customers from people with disabilities to victims of domestic abuse
  
• Midlands Rural Housing: a specialist rural housing services and expertise
  
• emh Sharpes:Landscaping & Gardening