Job Description Summary

You will manage all resources and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to maintaining existing IB includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. You will impact departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.

The Area Service Leader manages a complex service area through the leadership and development of their team. The ASL creates the right conditions to achieve ultimate customer loyalty and ensure the growth of the service contract base.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area - Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Interprets simple internal and external business challenges and recommends best practices to improve products processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational product management manufacturing technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements risk and/or complexity. Communicates difficult concepts and may influence others options on particular topics. May guide others to consider a different point of view.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Competency Management: Demonstrate a strong sense of competency required to effectively manage service operations. This includes mapping team competencies and creating individual learning plans to foster continuous improvement and professional growth.
• Effective Service Matrix: Develop and implement an effective service matrix to monitor and improve service delivery ensuring alignment with organizational goals and customer expectations.

Required Qualifications

• This role requires advanced experience in the Services & Customer Service Management.

• Proven experience in managing customer relationships

• Able to guide a team in ensuring proper service delivery

• Exceptional interpersonal skills customer management skills empathy leadership

• Ability to develop and execute multiple priorities and approaches to meet objectives.

• Ability to operate effectively in a multi-tasking dynamic environment while maintaining a forward-thinking and customer-first attitude.

• English fluency

• Demonstrated leadership capability and/or experience and exceptional interpersonal skills

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Exceptional interpersonal and leadership skills.

• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.

• Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions projects and people. Takes initiative acts with confidence and works under own direction. Initiates and generates activity.

• Communicating: Speaks clearly and fluently. Expresses opinions information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

• Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

• Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role.

• Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is

  necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness

Additional Information