Senior Registration Specialist (7:00a - 3:30p) - Onsite
Senior Registration Specialist (7:00a - 3:30p) - Onsite
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Job Description
Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.
Organization:
Admitting BJob Summary:
JOB SUMMARYDetermines need delivers training and assists with the ongoing long-term improvement of employees skills with minimal guidance. Responsible for the onsite registration arrival processes discharge and insurance validation. Resolves issues related to registration billing insurance and payment of accounts. Acts as a mentor to peers.
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KEY RESPONSIBILITIES
Responsible for introducing training supporting and mentoring new staff to their role.
Performs administrative functions to ensure the department operates according to policies procedures and protocols.
Performs all assigned area functions per departmental guidelines.
Ensures that all cases are entered accurately and thoroughly into the admissions discharge transfer and billing system.
Provides customer service and status updates in waiting room in-room and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
System Knowledge (Intermediate): Knowledge of the operation and support of the system from the standpoint of computer operations network operations and/or technical support.
Data Entry (Intermediate): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Intermediate): A continuing focus on the needs and requirements of customers anticipating their needs remaining sensitive to customers while performing services for them responsive to customer needs.
Critical Thinking (Intermediate): The objective analysis and evaluation of an issue in order to form a judgment.
Mentoring & Coaching (Novice): The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled mentoring is often in the form of guidance and hands-on experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a persons goal of learning job procedures content standards analysis and problem-solving.
Documentation (Intermediate): Ensures that all documentation is complete accurate thorough and compliant.
Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.
At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs non-routine tasks that significantly impact teams performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge technologies tools or systems and displays willingness to go above and beyond.- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively:- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
3 yearsEducation:
High School Diploma or GEDVanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Required Experience:
Senior IC
Employment Type
Full-Time
