Senior Associate
Senior Associate
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Job Description
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
As a Senior EUC - End User Computing Support Specialist at Incedo you will be responsible for providingtechnical support to end-users for their computing needs. You will work with clients to understand their EUCneeds and provide technical support for desktops laptops mobile devices and other peripherals. You will beskilled in operating systems such as Windows and Mac OS and have experience with EUC management taskssuch as software installation configuration and troubleshooting.
Roles & Responsibilities:
Providing end-user support for desktops laptops mobile devices and software applications
Developing and maintaining EUC documentation and policies
Troubleshooting and resolving EUC issues
Providing guidance and mentorship to junior EUC Support Specialists
Staying up-to-date with industry trends and best practices in EUC support.
Technologies involved may include Windows Mac OS iOS Android Microsoft Office and productivitysoftware
Technical Skills
Knowledge of desktop and mobile operati ng systems such as Windows macOS iOS and Android
Experience in confi guring and managing end-user devices such as laptops desktops smartphones andtablets
Familiarity with endpoint management tools such as SCCM Jamf or Intune
Strong troubleshooti ng and problem-solving skills
Must have excellent communicati on skills and be able to communicate complex technical informati onto non-technical stakeholders in a clear and concise manner.
Must understand the companys long-term vision and align with it.
Provide leadership guidance and support to team members ensuring the successful completi on oftasks and promoti ng a positi ve work environment that fosters collaborati on and producti vity takingresponsibility of the whole team.
Nice-to-have skills
Qualifications
4-6 years of work experience in relevant fi eld
or MCA degree from a reputed university. Computer science background ispreferred
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior IC
Employment Type
Full Time
