Bilingual Operations Support Analyst

Move Your Career Forward with DAC as a Bilingual Operations Support Analyst

Job Description:

The Bilingual Operations Support Analyst (French/English) position is responsible for supporting the Director Operations of LPM in executing the day-to-day management of DAC clients Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates business process and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams.

Responsibilities

• Provide timely thoughtful solution-oriented customer-centric and accurate information as the primary point of contact for all assigned projects.

• Engaging with key stakeholders to define communicate status and progress launch maintain and optimize clients location data across publisher networks inclusive of search engines online directories maps and social networks.

• Analyze prep and process data timely and accurately for launch and ongoing optimization.

• QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.

• Adhere to established internal DAC processes business processes and vendor processes using all DAC-approved tools and defined communication protocols.

• Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.

• Manage inbound tickets within defined SLAs accurately and completely.

• Manage multiple programs with varying priorities/timelines ensuring that all timelines are met.

• Be knowledgeable and proficient in working in vendor publisher and DAC systems and tools.

• Be knowledgeable of industry trends and subsequent impacts to processes & clients.

• Assist the team with time-sensitive requests and or as required.

• Trouble-shoot solution and execute to correct data and address account client and or vendor issues risks and concerns. Escalate when appropriate.

• Effectively multi-task and prioritize client project communications timelines and tasks with a high level of urgency and attention to detail to ensure quality accuracy and completeness.

• All other duties as assigned

Skill Requirements:

• Ability to quickly adapt in a dynamic environment and learn new processes products & systems.

• Strong problem-solving skills combined with flexibility creativity and tenacity.

• Proven ability to work collaboratively across different agency teams.

• Excellent conceptual organizational analytical and problem-solving skills required.

• Manage competing demands and prioritize work objectively superior time management skills.

• Operate with a sense of urgency quickly responding to stakeholders and building relationships.

• Superior oral and written communication skills as well as effective presentation skills.

• Professional mature self-motivated self-directed and high attention to detail.

• Proficient in data analysis and Excel; formatting formulas concatenation and macros.

• Business-level fluency in French and English both verbal and written.

Education Experience and Licensing Requirements

• One (1) year in related field

• Bachelors Degree or equivalent post-secondary diploma in data operations or local listing management

• Advanced knowledge of Microsoft Office suite including Word PowerPoint Excel SharePoint and Teams.

Preferred Requirements

• Ad agency exposure with digital environment experience preferred.

• Google Business Profile and Facebook experience preferred.

How We Work

This role requires two in-office days per week with three days in-office during the three-month orientation period. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties responsibilities and qualifications may vary based on assignment or group. DAC is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants without regard to race color ethnicity gender age religion creed national origin sexual orientation gender identity marital status citizenship genetic information disability or any other basis prohibited by applicable federal provincial state or municipal law. If you require an accommodation in any aspect of the selection process please reach out to

At DAC we celebrate your contributions provide you with opportunities and support your total well-being. Our offerings include health vision dental life disability financial and retirement benefits as well as paid leave professional development tuition assistance work-life programs and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors including but not limited to location the individuals particular combination of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements.