Loyalty Product Associate
Loyalty Product Associate
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Loyalty Product AssociateWhat does a successful Loyalty Product Associate do at Fiserv
The Premier Loyalty Platform (PLP) powers the rewards programs for Fiservs issuing clients. The PLP platform enables clients to build compelling card value propositions to compete in the marketplace and acquire engage and retain debit and credit cardholders. This position will serve a critical role on the Loyalty product team to provide a best-in-class service to our clients and grow the platform via expanding the usage of new services to current clients and the onboarding of new clients to PLP.
What you will do:
- Client Communications: Drive our interaction and communications with clients through established channels including release notes user manuals client websites and standardized email messages
- Client Support: Own key PLP client support processes including billing client relationships management and technology activities that require coordination with clients
- New Business Development: Lead all PLP participation in RFP/RFI processes on behalf of the loyalty team and coordinate with Fiservs proposals team on enterprise efforts on RFP/RFI responses.
- Loyalty Team Initiatives: Support loyalty team in ongoing initiatives including documenting processes (Feature releases RCAs tutorials etc.) user access management and ad-hoc team requests.
What you will need to have:
- Strong written and verbal communication skills with the ability to communicate effectively across audiences.
- Strong attention to detail and ability to multi-task with the ability to quickly and effectively pivot as needed.
- Effective decision-making skills with ability to leverage existing processes and resources to solve problems.
- 3 years of experience in banking financial services fin tech or related field.
- Strong organizational and interpersonal skills with good follow-up skills and attention to detail.
- Bachelors degree in business finance IT or related field and/or equivalent military experience.
What would be great to have:
- Previous experience in Product Technology or Business Operations.
- Experience with Waterfall and Agile Development methodologies
- Knowledge of Credit Card issuers and loyalty programs
- Familiar with Microsoft Office applications
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
