Solutions Engineer
Solutions Engineer
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Job Description
About the Team
The Solutions Engineering team at Posit partners closely with our customers technical teamsespecially IT and SysAdmin groupsto ensure they get the most value from our professional products. We serve as proactive technical advisors helping customers evaluate configure and deploy our tools effectively. Whether resolving issues planning for future changes or navigating complex environments we work side by side with our customers to remove barriers and support their success.
We approach every engagement with curiosity and empathy learning about the challenges customers face in using Open-Source Data Science at scaleand helping them overcome those challenges to achieve real impact.
The insights we gain from working with customers help improve our products docs and processes.
As a Solutions Engineer youll empower individual users and IT leadership while also shaping the future of Posits tools and customer experience.
People who thrive in this role tend to:
- Find joy in working directly with and unblocking customers and thrive in a strategic partner role guiding customers through both technical decisions and long-term planning.
- Have hands-on experience with enterprise IT environments and understand the real-world complexity of maintaining them.
- Are fluent with Linux comfortable working in terminal environments and familiar with common system administration tasks.
- Have worked with containerization and orchestration tools like Docker and Kubernetes and understand both their advantages and their trade-offs in production environments.
- Build strong cross-functional relationships with Sales Customer Success and Product teams to help Posit deliver more value to our customers.
- Balance technical depth with communication skills explaining complex topics in clear actionable ways for both technical and non-technical audiences.
- Are proactive curious and self-directed always looking for ways to help customers succeedeven before they ask.
- Are empathetic and humble with a willingness to say I dont know and a drive to find the answer.
What Youll Own
- Identifying technical gaps and opportunities that may impact customer value and sharing these insights with the account team and relevant internal stakeholders.
- Technical success planning for key accountsensuring customers are architected for success with Posits products now and in the future.
- Owning the technical perspective on what success looks like for a customerfrom infrastructure design to product adoption and integration.
- Translating customer needs into internal awareness ensuring Sales Customer Success Product and Support understand what is needed to deliver technical value.
- Escalating potential technical risks or misalignments early and constructively helping the broader account team adapt and respond effectively.
What youll help with:
- Improving our teams processes so our workflows facilitate us doing great work taking adequate focus time and having time off to rest and recharge.
- Setting the direction of our products by influencing the product management and engineering teams.
What you will learn:
- How to navigate deeply technical customer calls. Because our tools often sit at the intersection of data science business decision making IT governance and regulatory controls developing expertise in Solutions Engineering calls demands new depths of empathy curiosity and clarity in thinking even for those with significant customer experience.
- How Posits professional products work. On customer calls you will be the expert on our professional products explaining how to install and configure them as well as how they help make life better for data scientists.
- How to speak fluently about enterprise infrastructure. Solutions Engineers help our customers IT/Admins determine the best product architecture for them which requires they speak knowledgeably about integrations to other data (science) tools and platforms and how to get things done on Linux servers including system administration authentication networking and virtualization.
Within 1 month youll
- Meet the rest of the SE team and start meeting CS Sales and other nearby team members.
- Configure Posits Pro Products for yourself to start learning the ins and outs.
- Have joined dozens of calls with data scientists and IT/Admins of Posits Pro products.
Within 3 months youll...
- Meet a large fraction of the company across SE CS Sales Support Marketing Engineering and more.
- Be collaborating closely with account teams helping support and grow key strategic customers.
- Lead technical portions of customer calls and inform the technical strategy within account success plans for assigned accounts ensuring alignment with customer goals and identifying opportunities for deeper product adoption.
Within 12 months youll
- Engage with a range of accounts from long-term strategic relationships to shorter-term or ad hoc technical consultations adapting your level of involvement to customer needs and business priorities.
- Take ownership of the technical strategy across a portfolio of accounts shaping success plans identifying high impact opportunities and anticipating future needs.
- Surface patterns and pain points across your accounts translating them into actionable feedback for Product Engineering and Customer Success.
- Drive strategic high-touch engagements that meaningfully improve customer outcomesleading to stronger relationships increased adoption and long-term retention.
Posit offerscompetitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.
Working at Posit:
- We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
- We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.
- We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills influence and leadership as a result of working at Posit.
- We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
- Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation which means our open-source mission is codified into our charter. As a result our corporate decisions balance the communitys interests customers employees and shareholders. Hear more about why we think this matters here.
Notable:
We offer competitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.
- 100% of medical dental and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans including Ginger for teen family members.
- Posits gender-neutral paid parental leave policy covers all new parents including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development wellness financial health charitable giving and remote work support.
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.
Are you excited about this role but not sure if your experience aligns with every qualification in the job description Thats okay. We know multiple perspectives are essential for a thriving organization and wed still love to hear from you!
Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds cultures genders experiences abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed.
Posit Software PBC participates in the federal E-Verify program which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
#LI-REMOTE
Employment Type
Full Time
