Branch Operations Assistant

What is the opportunity

The RBC Dominion Securities Management team located in Charlottetown is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do

• Help manage incoming communications from clients Advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders boardroom scheduling and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds process account opening and maintenance documentation etc.
• Serves as a first point of contact for staff regarding any technology-related issues from hardware and software troubleshooting to system access and training.

What do you need to succeed

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English.
• Strong understanding of Windows OS and Microsoft Office
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions
• Highly organized with ability to prioritize and multitask in a fast-paced environment
• Exceptional problem-solving and troubleshooting skills
• Proven experience in technology support

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities systems and procedures an asset
• Experience in the securities industry is an asset

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.