Associate Customer Support Specialist
Associate Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company:
Boeing Distribution Services III LimitedBoeing Distribution Services is looking for an Associate Customer Support Specialist to join our team in Burgess Hill UK.
This position is expected to be 100% onsite.
Essential Job Duties and Responsibilities:
Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g. order entry etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting Quality Assurance etc.) Credit & Rebill RMA process determine root cause recommend and implement corrective actions.
Maintain Pipeline health on part usage/demand on existing contract program etc. in collaboration with Customer Sales Planner etc.
Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills and Experience)
2-4 years of related work experience
Experience in Program Management and/or Customer Support
Experience managing multiple and competing priorities.
Experience working in a very fast-faced environment with a high degree of accuracy.
Ability to effectively multi-task
Excellent communication skills both written and verbal
Intermediate knowledge in MS Office (Excel Word PowerPoint) applications
Preferred Qualifications (Desired Skills/Experience):
High School Diploma or Related Field of Study associate degree in business (preferred)
Experience in the aerospace industry
Strong problem-solving skills
Team collaboration and a high degree of flexibility and resilience
Knowledge of basic financial principles
Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Work Authorization:
This requisition is for a locally hired position in the UK. Candidates must have current legal authorization to work immediately in the UK.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Shift:
Day Shift
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Day Shift (United Kingdom)Required Experience:
IC
Employment Type
Full-Time
