Sales and SSP Support Coordinator
Sales and SSP Support Coordinator
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Job Description
About Us
The Financial Times is one of the worlds leading news organisations globally recognised for its authority integrity and accuracy with a mission to deliver quality information and services worldwide.
At the FT curiosity thrives and ambitious thinking is rewarded. Here youre given the chance to reach millions create work that matters and deliver impartial journalism in a polarised world.
In our warm collaborative culture youll connect with a diverse community of experts who support your growth career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path youll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.
Our Commitment to Diversity Equity and Inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone with a focus on addressing those faced by underrepresented groups.
The Role
We are looking for a proactive and diligent Sales and SSP Support Coordinator to provide comprehensive support to our UK&I and CEMEA B2B teams. This role is integral to maintaining service standards and supporting commercial targets across digital and print including via Subscription Service Providers (SSPs).
Key Responsibilities
Handle pre-sales processes including credit calculation supply form contract processing and invoicing.
Act as first point of contact for client administrative queries.
Support SSPs with pricing queries debt management and marketing comms.
Maintain and amend print and digital contracts ensuring accuracy and timely processing.
Collaborate with internal teams (Legal Tax Finance Customer Services Circulation) to support customer needs.
Use Salesforce and internal data systems for customer records and analysis.
Engage in global collaboration with sales support teams across NY Singapore Japan and Hong Kong.
Assist with special projects and process improvement initiatives.
Required Skills and Experience
Proven administrative and sales support experience.
Strong customer focus and communication skills.
Comfortable multitasking under pressure.
Highly organised with strong attention to detail.
Confident using CRM systems and Excel (FT-specific training provided).
Problem-solving and influencing skills.
Desirable
Salesforce experience.
Proficiency in Microsoft Office and Google Suite.
Interest in data maintenance.
Additional European language.
Whats in it for You
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave medical cover inclusive parental leave packages subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.
Weve embraced a hybrid working model that promotes flexibility including remote work options. We will support specific flexibility requests for all roles where feasible.
Accessibility
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions email and a member of our team will be happy to help.
Further Information
At the FT we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application it is essential that all information provided is authentic and accurately represents your skills experience and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
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Required Experience:
IC
Employment Type
Full Time
