Customer Service Specialist
Customer Service Specialist
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Job Description
Seronda Networks is Hiring: Customer Service Specialist (On-site)
About Us: At Seronda Networks we offer more than just cutting-edge solutions. We provide a place for professional growth where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together.
Location: Dallas TX
Working Hours: Monday to Friday
Salary Range: $37500 - $43500 per year
Position Overview: We are seeking an enthusiastic and dedicated Customer Service Specialist to join our dynamic team. In this role you will engage with customers across various channels helping to make their experiences seamless and satisfying. Our ideal candidate possesses a passion for customer service and a keen desire to assist others.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely manner.
- Resolve customer complaints and issues to ensure a positive outcome.
- Provide accurate information about products and services to customers.
- Maintain records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to address customer needs and enhance the customer experience.
- Participate in training sessions to improve customer service skills and product knowledge.
Qualifications:
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service role or similar position.
- Excellent communication skills both verbal and written.
- Ability to handle customer complaints with empathy and professionalism.
- Strong problem-solving skills with attention to detail.
- Proficient in using customer service software and Microsoft Office Suite.
Benefits:
- Competitive annual salary with room for growth and development.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and company holidays.
- Ongoing training and professional development opportunities.
- Collaborative and friendly work environment.
If youre detail-oriented reliable and ready to contribute to a growing company apply today to become a part of Seronda Networks as a Customer Service Specialist! Join us in making an impact and shaping the future of technology.
Customer Service Specialist
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
