Support Engineer (late shift)
Support Engineer (late shift)
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1 Vacancy
Job Description
Your position
Do you enjoy helping people solve technical issues and want to be part of an innovative international company At Camco were looking for a motivated Support Specialist to join our growing team. Youll work with customers around the world tackle real technical challenges and make a direct impact every single day.
What your role looks like
After a comprehensive internal training youll join our Support Team providing high-quality technical support to our international client base.
You will be the first point of contact for terminal operators technicians and maintenance staff around the world via phone and email.
You will handle technical inquiries provide accurate solutions and escalate internally when needed.
You follow up on customer questions in a structured timely and professional way.
Youre not afraid to ask questions you know how to dig deeper to really understand the issue.
When you cant solve a problem right away you coordinate internally and make sure the customer stays informed. You take ownership of each case until its resolved.
You work closely with our service technicians and collaborate to find the best solutions.
You will work late shift
You alternate between two work weeks:
Week 1: Monday to Friday
Week 2: Sunday to Thursday
Your profile
You have a degree or relevant experience in IT or technical support
You speak and write English fluently
Youre customer-focused communicative and results-oriented
Youre organized proactive and able to manage priorities
You enjoy solving problems and learning new things along the way
What we offer
A challenging position in a high-tech international and steadily growing company (200 colleagues worldwide)
A permanent contract and a competitive salary based on your experience
A modern office in Long Beach California (WTC)
Car allowance
Two weeks of paid vacation and five sick days per year
Mobile phone subscription
Company medical insurance plan
401(k) plan
Ongoing training and learning opportunities youll never stop growing here
No overtime required we believe in healthy work-life balance
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Employment Type
Full-Time
