drjobs Support Engineer (late shift)

Support Engineer (late shift)

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1 Vacancy
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Job Location drjobs

Long Beach - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Your position

Do you enjoy helping people solve technical issues and want to be part of an innovative international company At Camco were looking for a motivated Support Specialist to join our growing team. Youll work with customers around the world tackle real technical challenges and make a direct impact every single day.

What your role looks like

After a comprehensive internal training youll join our Support Team providing high-quality technical support to our international client base.

  • You will be the first point of contact for terminal operators technicians and maintenance staff around the world via phone and email.

  • You will handle technical inquiries provide accurate solutions and escalate internally when needed.

  • You follow up on customer questions in a structured timely and professional way.

  • Youre not afraid to ask questions you know how to dig deeper to really understand the issue.

  • When you cant solve a problem right away you coordinate internally and make sure the customer stays informed. You take ownership of each case until its resolved.

  • You work closely with our service technicians and collaborate to find the best solutions.

  • You will work late shift

  • You alternate between two work weeks:

    • Week 1: Monday to Friday

    • Week 2: Sunday to Thursday

Your profile

  • You have a degree or relevant experience in IT or technical support

  • You speak and write English fluently

  • Youre customer-focused communicative and results-oriented

  • Youre organized proactive and able to manage priorities

  • You enjoy solving problems and learning new things along the way

What we offer

  • A challenging position in a high-tech international and steadily growing company (200 colleagues worldwide)

  • A permanent contract and a competitive salary based on your experience

  • A modern office in Long Beach California (WTC)

  • Car allowance

  • Two weeks of paid vacation and five sick days per year

  • Mobile phone subscription

  • Company medical insurance plan

  • 401(k) plan

  • Ongoing training and learning opportunities youll never stop growing here

  • No overtime required we believe in healthy work-life balance

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Employment Type

Full-Time

About Company

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