Team Manager - Quality, Alexa Shopping OPTIMA
Team Manager - Quality, Alexa Shopping OPTIMA
Posted on :
13-07-2025
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1 Vacancy
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Job Description
At Alexa Shopping we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need by simply interacting with their Smart Devices such as Amazon Show Spot Echo Dot or Tap. Our Services allow you to shop no matter where you are or what you are doing you can go from I want that to thats on the way in a matter of seconds. We are seeking the industrys best to help us create new ways to interact search and shop. Join us and youll be taking part in changing the future of everyday life.
We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexas natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data efficiency and accuracy.
Key job responsibilities
- Manage day to day operations with a team of Data Associates and Data Specialists
- Manage work prioritization and delivery based on business needs
- Ensure high quality delivery under deadlines
- Plan capacity and commit to volume by managing resources queue shift management cross training and leave management
- Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
- Maximize productivity and process efficiency through process standardization strong process documentation supervision analysis and performance feedback on a periodic basis
- Initiate and lead process improvement projects presents solution proposals and implement them to other applicable/in-scope operational areas
- Own teams hiring performance and development through performance metrics training feedback and coaching on an ongoing basis
- A Bachelors Degree with relevant experience of 6 years with 2 years of stakeholder management
- Excellent English (written & oral) strong organizational skills and detail oriented
- Strong analytical problem-solving and critical-thinking skills
- Comfortable working in a fast paced highly collaborative dynamic work environment
- Willingness to support several projects at one time and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership
- Six Sigma/Green Belt Certification
- Exposure to working with technology teams and solving operational issues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexas natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data efficiency and accuracy.
Key job responsibilities
- Manage day to day operations with a team of Data Associates and Data Specialists
- Manage work prioritization and delivery based on business needs
- Ensure high quality delivery under deadlines
- Plan capacity and commit to volume by managing resources queue shift management cross training and leave management
- Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
- Maximize productivity and process efficiency through process standardization strong process documentation supervision analysis and performance feedback on a periodic basis
- Initiate and lead process improvement projects presents solution proposals and implement them to other applicable/in-scope operational areas
- Own teams hiring performance and development through performance metrics training feedback and coaching on an ongoing basis
- A Bachelors Degree with relevant experience of 6 years with 2 years of stakeholder management
- Excellent English (written & oral) strong organizational skills and detail oriented
- Strong analytical problem-solving and critical-thinking skills
- Comfortable working in a fast paced highly collaborative dynamic work environment
- Willingness to support several projects at one time and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership
- Six Sigma/Green Belt Certification
- Exposure to working with technology teams and solving operational issues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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